British Airways Concorde Room at New York JFK Airport

The British Airways Concorde Room at New York JFK Airport is Certified as 4-Star Airline Lounge for the lounge facilities and staff service.

“The lounge was refurbished and extended a few years ago, and the main seating areas offer reasonable standards. The dining area is popular and offers a la carte dining. Standards of meals and snacks tested was good, but not at the highest levels. The lounge is lacking in proper shower suite facilities. The staff inside the lounge (ie. the dining area) are friendly and efficient, but the reception staff offer a very perfunctory service and this is a real weakness for a top-tier First Class lounge.”

» Lounge Star Ratings explained

British Airways Concorde Room at New York JFK Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Concorde Room

Lounge Rating details

Concorde Room

First Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms
Secure left luggage area

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to seat power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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