Plaza Premium Arrivals Lounge at Terminal 2 London Heathrow Airport

The Plaza Premium Arrivals Lounge at Terminal 2, London Heathrow Airport is Certified as 4-Star Airline Lounge for the lounge facilities and staff service.

“The lounge has a small seating area with a basic buffet and drinks choice, and this is really at its best during breakfast for early morning arrivals. There are good facilities to freshen up arrival which includes 13 shower rooms and 4 nap rooms with single beds. The buffet has been more limited in recent visits but the food is of a reasonable standard and the coffee barista service is excellent. Staff are efficient, but the service is not overly friendly.”

» Lounge Star Ratings explained

Plaza Premium Arrivals Lounge at Terminal 2 London Heathrow Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Arrivals Lounge, T2 Heathrow Airport

Lounge Rating details

Plaza Premium Arrivals

Pay-per-use Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Quality of in-lounge bedrooms


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter