Plaza Premium Arrivals Lounge at Terminal 4 London Heathrow Airport

The Plaza Premium Arrivals Lounge at Terminal 4, London Heathrow Airport is Certified as 4-Star Airline Lounge for the lounge facilities and staff service.

“The Terminal 4 arrivals lounge is on the mezzanine level up one level from the meet and greet area. There is a good space allocation in the general seating around the bar and buffet, and the showers and washrooms are also of an acceptable size. Food and beverage standards are reasonable and are rotated quite well throughout the day. Staff are attentive and helpful, and particularly friendly in the bar area.

» Lounge Star Ratings explained

Plaza Premium Arrivals Lounge at Terminal 4 London Heathrow Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Arrivals Lounge, T4 Heathrow Airport

Lounge Rating details

Plaza Premium Arrivals

Pay-per-use Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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