Air Arabia COVID-19 safety policies

See the protective measures Air Arabia have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with Air Arabia during COVID-19 by reading their guidance and policies.

The information is taken from Air Arabia website which can be viewed HERE

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Air Arabia COVID-19 safety policies

Air Arabia COVID-19 policies

View Air Arabia COVID-19 policies

At the Airport

Face mask

It is compulsory to wear a surgical mask or a face mask (covering your nose, mouth and chin) at all times.
Passengers must replace disposable masks every four hours to ensure effectiveness

Check-in

Check in online for those flights in which this option is available and this can be done through the enhance Air Arabia app.
Maintain the minimum physical distancing indicated by the signs at respective airports.
Passengers are requested to arrive for check-in 3 hours in order to undergo enhanced checks
Sharjah airport has made steps to ensure social distancing stickers are clearly visible and screens are provided at service desks.

Boarding

Pre-boarding is still available onboard dependant on passenger ticket tier.
Instructions will provided by staff and via signage during check-in to ensure appropriate distancing

Hand baggage

Standard restrictions apply to hand luggage and where possible to avoid handling, passengers are recommended to stow this underneath their seat.
Lounges

Lounge information

The main pay-in lounge from Air Arabia’s hub at Sharjah is currently open and operating
Temperatures are checked prior to entering the lounge. New signage and safety measures are in place including dispersed furniture to allow social distancing.
Packaged snacks and individual beverages are now available
Face masks should be worn when not consuming food/ beverages.
Onboard the flight

Face mask

Appropriate hand sanitisation and mask disposal should be practised onboard. Masks may be disposed of upon replacement in single use sanitary bags which the crew will provide more of where necessary.

Sanitiser

Appropriate hand sanitisation and mask disposal should be practised onboard. Masks may be disposed of upon replacement in single use sanitary bags which the crew will provide more of where necessary.

COVID-19 cover

To provide assurance, free global COVID-19 cover for all passengers traveling on Air Arabia flights from Sharjah and Abu Dhabi.
This cover is automatically included with the booking, no additional documents are required from customers and validity is for 31 days from the day of departure on the itinerary. It also includes medical expenses and quarantine costs.

In the cabin

Passengers should remain seated where necessary and moving around the cabin.

Meals & beverages

A pre-bookable Sky Cafe concept is still available for onboard catering. Currently onboard Duty Free sales are not being provided. Contactless payments are not yet possible onboard.
Cleaning

Onboard aircraft

Staff utilise full PPE onboard and will be conducting more regular checks and sanitisation of washrooms areas and aircraft touchpoints.
Since the COVID-19 outbreak, Air Arabia’s customer journey has been upgraded to include all safety measures that are in line with the highest international measures. Air Arabia’s entire fleet is fitted with HEPA cabin air filters
Arrivals

Deplaning

Deplaning is completed in a front-to-back system and is completed using a controlled system.

General information

A number of Air Arabia destinations require a negative Covid-19 test prior to arrival and passengers should confirm this for individual countries.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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