Air Canada COVID-19 safety policies

See the protective measures Air Canada have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with Air Canada during COVID-19 by reading their guidance and policies.

The information is taken from Air Canada website which can be viewed HERE

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Air Canada COVID-19 safety policies

Air Canada COVID-19 policies

View Air Canada COVID-19 policies

At the Airport

Information

Air Canada has implemented the ‘Ready to Fly’ initiative to ensure appropriate passenger and staff safety standards are always maintained.
Booking
Air Canada has implemented highly flexible and expanded booking options. You can make a one-time change without a fee for all new or existing bookings made through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.

Face mask

It is compulsory to wear a surgical mask or a face mask (covering your nose, mouth and chin) at all times. Passengers should carry spare surgical masks and replace disposable masks every 4 hours.

Check-in

Check in online or using the Air Canada App for those flights in which this option is available. Maintain the minimum physical distancing indicated by the signs.
Now at most major Canadian airports, Air Canada check-in areas feature TouchFree Bag Check kiosks for domestic travel. You can automatically print your bag tags without contact.
The airline is innovating virtual queues for customer care needs. By scanning a QR code at the entrance of a queue, you will then receive a virtual ticket to your phone, followed by a notification when it is your turn to proceed to the counter.
New measures are being implemented at check-in, like health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas like check-in counters and kiosks.

Hand baggage

No restrictions are placed on taking hand luggage however Air Canada recommends checking in larger items.

Boarding

Air Canada uses preventative measures at the gates, like ongoing cleaning of surfaces, regular health screening questions for all customers, as well as mandatory face coverings for all employees and customers.
As a further safety measure, we have made several changes to our boarding process. By boarding less customers at the same time, as well as boarding the cabin from window to aisle, and from back to front, we will be streamlining onboard interactions during boarding.
Boarding gates for Air Canada now close 30 minutes prior to departure to ensure a secure process.
Priority and pre-boarding will remain available to eligible customers.
Lounges

Air Canada lounges

All Altitude status for 2020 will automatically extend through the end of 2021.
Key lounges for Air Canada are now welcoming back passengers with enhanced Biosecurity measures - these include Calgary, Vancouver and Toronto Lounges
Customers will be required to scan their own boarding pass, status card, or membership card to enter the lounge. The card swiper will be disinfected after each use.
Face masks are mandatory for customers as well as employees, who will be undergoing daily health checks. As a means of contact tracing, a record will be kept of all lounge visitors for 30 days
In the lounge, meals can be ordered and delivered straight to your table through the new Maple Leaf Lounge @ la table service simply by scanning an NFC or QR code found at the table.
In addition, customers can select from cold meal options, pre-packaged and sealed in our convenient meal snack bag. During select times, hot options and a kid’s menu are also available.
Meal options are adjusted based on time of day, and an antiseptic wipe and a disposable cutlery roll will be provided with each meal.
There will also be assisted bar service with our full bar offering within the lounge.
Currently shower facilities remain closed in the lounge.
Onboard the flight

Face mask

It is compulsory to wear a surgical mask or a face mask (covering your nose, mouth and chin) at all times. Passengers should carry spare surgical masks and replace disposable masks every 4 hours.
Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada.
Additional preventive measures like mandatory face coverings, and adjusted onboard services are also in place to better protect customers and employees.
Appropriate hand sanitisation and mask disposal should be practised onboard and staff will advise appropriately.

In the cabin

Passengers should remain seated where necessary and moving around the cabin unnecessarily is advised against.

Sanitiser kit

Shortly after boarding, passengers will receive a Customer Care Kit, containing a mask, antiseptic wipes, hand sanitizer, water bottle, a headset and a snack.

Meals & beverages

Economy International flights are provided with cold meal boxes and individual drink options, which includes wines.
Business Class
For flights to Canada, disposable packaging will be used with a refreshment box served prior to arrival. Menus should be accessed via the Air Canada app.
Business Class
Bar services include bottled water, coffee, beer and individual bottles of wine.
Business Class
For flights departing Canada , an all-inclusive pre-packaged meal box crafted by one a culinary partners - Chef David Hawksworth on our flights to Europe and Israel , Chef Antonio Park on our flights to Asia, and Chef Vikram Vij on flights from Canada to India feature a hot main course, salad, dessert and packaged bread.For flights to Canada , a premium meal box will be served, featuring a hot main course, salad, cheese, dessert, and packaged bread
Cleaning

Aircraft cabin

The airline has introduced Air Canada CleanCare+ an industry-leading program committed to end-to-end health and safety protocols. Using new biosafety standards and enhancing preventive measures, they are elevating the steps taken to keep you safe throughout your travel.
All high-touch areas on the aircraft are sanitized with a hospital-grade disinfectant before every flight, with extra cleaning measures implemented when an aircraft overnights.
Staff utilise full PPE onboard and will be conducting more regular checks and sanitisation of washrooms areas and aircraft touchpoints.
Air Canada aircraft utilise modern, highly-effective air filtration systems to insure excellent onboard air quality.
Arrivals

Deplaning

Deplaning is completed in a front-to-back system and is completed using a controlled system. This includes priority disembarkation.

General information

Air Canada website has clear guidance relating to arrival restrictions of countries covered in their route network and this is updated regularly.
Canada operates entry restrictions and passengers should confirm they qualify for entry prior to departure.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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