Air China COVID-19 safety policies

Air China coronavirus measures at the airport and onboard Air China flights to provide a safer air travel experience during the COVID-19 pandemic. Check the safety measures here and find out what it will be like flying with Air China during COVID-19. The COVID-19 information is summarised from Air China website which can be viewed HERE

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*Chinese airlines must comply with the detailed COVID-19 regulations and guidelines published by the Civil Aviation Administration of China, listed in this document

Air China COVID-19 safety policies

Air China COVID-19 policies

View Air China COVID-19 policies

At the Airport

Check-in

Our staff will use non-contact body temperature measurement devices to measure the body temperature of all passengers.(In some airports, the airport authorities may measure your body temperature when you enter the terminal)

In accordance with the risk level of the departure city or flight, our staff will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by both the Civil Aviation Administration of China and Air China.

In areas where social distancing signage is in place, our staff will remind you to practice social distancing when standing in line so that a safe distance can be maintained.

supplies We will clean and disinfect check-in counters, self-service check-in machines, wheelchairs and other equipment regularly.

We will provide hand sanitizer at check-in counters and in check-in areas at applicable airports (namely Beijing, Chengdu, Chongqing, Shanghai, Wuhan, Dalian, Guiyang, Wenzhou, Guangzhou and Hohhot airports).

Airport security

In accordance with the risk level of the departure city, security check staff will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by the Civil Aviation Administration of China.

In some airports, social distancing signage will be in place in the security check area to ensure that a safe distance is maintained when standing in line.

The security check department will clean and disinfect security check facilities regularly and perform a deep clean and overall disinfection of areas and facilities such as the security check area, trash cans etc. at the end of each day in order to maintain a clean and hygienic environment.

Boarding

Our staff will use non-contact body temperature measurement devices to measure the body temperature of all passengers before they board the aircraft.

We will provide you with disinfectant wipes or hand sanitizer at the boarding gate. Please cooperate with our staff and ensure that you clean and disinfect your hands before boarding the aircraft.

In areas where social distancing signage is in place, our staff will remind you to practice social distancing when standing in line so that a safe distance can be maintained.

buses for remote stands We will clean and disinfect shuttle buses regularly. In addition, we will adjust the occupancy limits of shuttle buses in accordance with the needs of epidemic prevention and control.

Lounges

Air China Lounges

We will provide you with hand sanitizer at Lounge reception desks.

We will clean and disinfect public areas, facilities and equipment in our Lounges regularly.

We will continue to serve buffet-style and hot meals, and beverages will come individually packaged. We will also provide disposable eating utensils upon request. We are currently unable to offer cold meat salads, sliced fruit or ice cubes. We are also unable to offer magazines and newspapers at the present time. Showers, sleeping rooms and children's playrooms are currently closed.

Onboard the flight

In the cabin

In accordance with the risk level of the departure city or flight, our cabin crew will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by both the Civil Aviation Administration of China and Air China.

For high-risk flights with a flight duration of more than 4 hours, our attendants will use non-contact body temperature devices to measure the body temperature of passengers in the cabin.

Meals & beverages

We will adjust the scope of onboard services in accordance with the corresponding epidemic risk level and the technical guidance on epidemic prevention and control issued by the Civil Aviation Administration of China.

At present, we are gradually resuming the provision of hot meals during domestic flights. However, we can only provide pre-packaged food on flights with a higher risk level and sales of duty-free products may be limited or suspended.

Cleaning

Cabin Air

in the cabin During flight, the aircraft draws ample clean air from outside to ensure that air in the cabin is completely replaced approximately every three minutes.

The air in the cabin flows constantly in a top-down manner. All Air China aircraft are equipped with high-efficiency particulate air (HEPA) filters, ensuring that the air circulating in the cabin is of consistently high quality.

Cleaning & disinfection

Air China has launched the "Travel Clean, Fly Safe" program that standardizes and normalizes preventive "regular disinfection," demonstrating our commitment to passenger safety by enhancing the closed-loop management of cabin cleaning and disinfection.

All aircraft operating international/regional routes on the same day will undergo post-flight "preventive disinfection."

For domestic flights to and from areas implementing regular epidemic prevention and control measures, post-flight "preventive disinfection" will be undertaken once a week. For domestic flights to and from areas with a risk level of 2 or above, post-flight "preventive disinfection" will be undertaken after each flight.

For low- and medium-risk flights, the lavatory will be disinfected every two hours during the flight, and on an hourly basis during high-risk flights.

We will use safe, functional and airworthy cleaning products and disinfectants approved by the Civil Aviation Administration of China to undertake "preventative disinfection," wiping and disinfecting the areas and components frequently used by passengers.

Aisles: overhead panels, baggage compartments, reading lights, air outlets, side panels, windows, seats (tray tables, armrests, seat control units, decorative panels), storage lockers/closets, partitions, magazine/newspaper holders, attendant seats and other areas will be wiped and disinfected from outside to inside and from top to bottom.

Lavatories: the following five areas and components will all be wiped and disinfected in the following order, with other areas also included: the toilet seat, trash can, washbasin, lavatory wall and overhead panels, and lavatory door assembly (door surface, door handle, ashtray (if applicable) and door latch).

Kitchens: overhead panels, oven, water boiler, coffee machine, kitchen body, storage lockers/drawers, trash can and other areas will be wiped and disinfected from outside to inside and from top to bottom.

In addition to wiping and disinfection, we will also make two passes of spray disinfectant across the cabin floor to ensure that all areas are disinfected.

Arrivals

Arrival processes

No stated procedures

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.