Air France COVID-19 safety policies

The protective measures Air France have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it will be like travelling with Air France during COVID-19 by reading these policies.

The information is taken from Air France website and full details can be viewed HERE

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Air France COVID-19 safety policies

Air France COVID-19 policies

View the Air France COVID-19 policies

At the airport

Social distancing

Special signage, announcements and floor markings remind you of the physical distancing measures.

Check-in

All check-in counters are equipped with Plexiglas protective screens.

Check-in counters and self-service kiosks are disinfected regularly.

Onboard the flight

Face masks

For the health and safety of all, the wearing of a surgical mask is mandatory from the moment you arrive at the airport and throughout your Air France flight.

How long can I wear the same face mask?
It is recommended to not wear the same face mask for more than 4 hours, or after drinking or eating. As a result, we suggest that you bring several masks with you based on the duration of your flight.

Do children need to wear masks? If so, from what age?
It is mandatory for children aged 11 and above to wear a face mask, and recommended that children aged between 3 and 11 wear one. Face masks are not recommended for children aged 3 or below.

Sanitiser

As soon as you arrive on board, a disinfectant wipe is provided for your use.

Meals & Beverages

On flights lasting less than 2hr30, we are resuming our beverage service and on our flights lasting more than 2hr30, a snack offer will once again be available.

On our long-haul flights, we are gradually reintroducing a fuller meal service with more choice and individually wrapped products.

Cleaning

Aircraft cleaning

Vacuuming of carpets and all seats, as well as head covers.

Cleaning of all hard surfaces, e.g. tablets, armrests, screens, remote controls, baggage compartments, windows and toilets

Arrivals

Deplaning

Before exiting the aircraft, specific announcements are made on board to facilitate disembarkation and promote physical distancing.

Baggage recalim

In the baggage arrival area, special signage, announcements and floor markings remind you of the physical distancing measures.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.