Air New Zealand COVID-19 safety policies

See the protective measures Air New Zealand have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with Air New Zealand during COVID-19 by reading their guidance and policies.

The information is taken from Air New Zealand website which can be viewed HERE

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Air New Zealand COVID-19 safety policies

Air New Zealand COVID-19 policies

View Air New Zealand COVID-19 policies

At the Airport

General information

Air New Zealand operates a very limited international service. Much of the information refers to domestic ‘Alert Level 1’ travel.
Physical distancing is not required at the airport or on board at Alert Level 1. All check-in kiosks will be available, however Air New Zealand recommends checking-in online or via the Air NZ Mobile app before heading to the Airport.


Ensure social distancing at all times and follow general hygiene etiquette. Boarding will be undertaken by zones, Business Class passengers will be enjoy priority boarding.

Hand baggage

There are no policy changes to hand luggage allowances on Air New Zealand.

Air New Zealand lounges

All Domestic Lounges and Valet services will resume as normal while at Alert Level 1.
New Zealand Domestic and Regional Lounges are now open and providing a full food and beverage service as follows
Wellington Regional(Wellington Domestic will remain open)
Christchurch Fly Thru café/Koru Express (Christchurch Domestic will remain open)
All International Lounges will remain closed at this stage.
Onboard the flight

Face mask

Masks are no longer required on board with Air New Zealand under Alert Level 1. Passengers are welcome to wear their own face covering and we will continue making masks available for those who wish to use one.
Face masks are also available on board for those who wish to use one.


The airline is working to support government guidance around physical distancing by allocating seating to allow additional space around customers where possible.

Changes to inflight services

Some temporary changes to the service offering on board are in place in order to keep crew and customers safe and provide a simplified plan for our catering partners,
Air New Zealand will continue to provide special meals. Please request them when you book, as normal.
When you fly businesspremier™ we will serve a simplified version of our menu that is delivered on a single service tray.
Reduced parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a tray in the cabin are not offered


Hand sanitiser is readily available on board all aircraft for customer and crew use.

General information

The airline is taking extra steps to ensure all our aircraft, lounges, and airports are frequently cleaned.
This includes regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation.

General information

All passengers arriving in New Zealand need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher, prior to check-in. For more information visit the MIQ Government site.
Before booking, please check local destination entry requirements and government travel restrictions.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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