Air Tahiti Nui COVID-19 safety policies

See the protective measures Air Tahiti Nui have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with Air Tahiti Nui during COVID-19 by reading their guidance and policies.

The information is taken from Air Tahiti Nui website which can be viewed HERE

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Air Tahiti Nui COVID-19 safety policies

Air Tahiti Nui COVID-19 policies

View Air Tahiti Nui COVID-19 policies

At the Airport

General advisory

Please arrive at the airport at least 3 hours prior to departure.
Air Tahiti Nui collaborates with health authorities, airports and suppliers to observe these commitments throughout your journey.
The sanitary measures adopted by Air Tahiti Nui and the airports actively contribute to limiting the spread of the virus.
The specific measures to maintain physical distance in all waiting areas must be respected and include ground markings and signage. The contactless check-in counters are also designed to limit the risks.

Boarding

As a preventive measure against the spread of COVID-19, the airline has introduced phased, zonal boarding. Passengers will be advised to board the aircraft by rows, in a specific numerical order, as per their assigned seat.
Boarding passes should not be given to cabin crew other than at the door of the aircraft.
Priority and pre-boarding options are still available to passengers.
Lounges

Air Tahiti Nui lounge

Due to the sanitary crisis and airport movements, the lounge access is available only at Tahiti Faa'a International Airport and Paris Charles de Gaulle Airport - CDG where passengers are temporarily invited to go to the Paul Maxence lounge instead of the Cathay Pacific lounge.
Lounges may operate with a limited product offering to ensure appropriate hygienic and safety requirements of the authorities.
Onboard the flight

Face mask

The wearing of a surgical mask is required on board, for the entire duration of the flights and for all passengers, excluding children under 11. Failure to comply with this measure on board is considered an offence and will be subject to penalty.
All crews on board and on the ground are also equipped with surgical masks.
Passengers are encouraged to follow good Respiratory etiquette - Ensure face mask is being worn at all times. Cover the mouth and nose with a paper towel cover or a flexed elbow when sneezing or coughing, even when wearing the mask.

Sanitiser

Air Tahiti Nui provides its customers with a health kit including 2 surgical masks, a bottle of hydroalcoholic gel and disinfectant wipes.

Meals & beverages

The on-board catering offer has been simplified in order to limit contact.
The aperitif and meal services are combined. Meals are provided in a single passage in all travel classes and concentrated in a single tray service, including desserts for Business class.
The choice of wines and drinks is also reduced with the same purpose: limiting interactions and serving time.
The choice of special meals is also limited in order to facilitate the service on board.

Reading Materials

Magazines on board are removed, excluding the safety sheet, modified for single use only. However, a selection of press and magazines, in-flight magazines and meal service menus can be viewed on our on-board entertainment system.
Cleaning

On the aircraft

Staff utilise full PPE onboard and will be conducting more regular checks and sanitisation of washrooms areas and aircraft touchpoints.
The procedure for cleaning and disinfecting our devices is reinforced at the start and at the finish of each route, using specific measures against the coronavirus.
During the flight, our crews are taking care of the cabins, with more frequent cleaning of all common areas using a specific disinfectant.
The latest generation 787-9 Dreamliner aircrafts are equipped with a high-performance air filtration system, effective for removing particles, bacteria and viruses. The cabin air flow does not circulate from one row to the other, and the air is renewed every 2 to 3 minutes.
Arrivals

Deplaning

Upon landing, passengers will need to adhere to the disembarkation instructions as advised by the cabin crew and observe the health and safety measures set by the authorities at the country of destination.
When you land, please keep your face mask on until you have left the airport terminal.

Health advice

The Government of French Polynesia, in conjunction with the High Commissioner of France, has established various entry requirements for anyone visiting from July 15, 2020. This includes a PCR Covid-19 test, no more than three days prior to departure on a nonstop flight to Tahiti.
If the test is positive, boarding will be denied, and these conditions will apply to rebooking your flights

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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