Alitalia

Alitalia is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

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Alitalia

Alitalia Rating Summary

Long haul

Business Class

Premium Economy

Economy Class

Short haul

Business Class

Economy Class

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Alitalia Rating Analysis

Business Class

Airport Services - Rome Fiumicino

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Transfer service assistance

Priority baggage service

Business Class Lounge - Casa Alitalia - FCO

Ambience and exclusivity

Seat availability and comfort

Standard of washrooms

Standard of shower facilities

Cleanliness of lounge areas

A la carte dining option

Choice of hot and cold food

Quality of food served

Choice of wines and beverages

WiFi service

Access to power / charging points

Friendliness of staff service

Staff service efficiency

Staff Language skills

Total staff service hospitality

Onboard Product - Long haul

Seat comfort and personal space (Boeing 777)

Cabin safety information / video

Comfort items : duvet, pillows, turndown

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight entertainment

Onboard WiFi and connectivity

Quality of meals served

Flexibility of meal service

Quality of wines & beverages

Magazines and newspapers

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Comfort items : pillow, blanket etc

Cabin and seat cleanliness

Washroom cleanliness

Quality of meals served

Selection of wines & beverages

Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Personalisation of service

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Premium Economy

Airport Services - Rome Fiumicino

Priority check-in facilities

Check-in staff service

Priority boarding options

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Long haul

Seat comfort

Cabin safety information / video

Comfort items : blanket, pillow etc

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight Entertainment

Onboard WiFi and connectivity

Quality of meals served

Quantity of food served

Selection of wines & beverages

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Economy Class

Airport Services - Rome Fiumicino

Check-in facilities

Check-in staff service

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Long haul

Seat comfort

Cabin safety information / video

Comfort items : blanket, pillow etc

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Washroom amenities

Inflight Entertainment

Onboard WiFi and connectivity

Quality of meals served

Quantity of food served

Selection of wines & beverages

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Cabin and seat cleanliness

Washroom cleanliness

Complimentary meals / snacks

Complimentary beverages

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Alitalia Ranking

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Etihad Airways

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