Alitalia

Alitalia ceased operations in October 2021, and its operations are being re-introduced under the new name of ITA Airways. Alitalia was Certified as a 3-Star Airline Rating for the quality of its airport and onboard product and staff service in 2021, and it is expected that ITA Airways will be classified as a 3-Star Airline in due course..

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Alitalia

Alitalia Rating Summary

Long haul

Business Class

Premium Economy

Economy Class

Short haul

Business Class

Economy Class

Related to Alitalia Ranking

Airline

Air France

Europe

Airport

Rome Fiumicino Airport

Europe

Airline

Air Dolomiti

Europe

Alitalia Rating Analysis

Business Class

Airport Services - Rome FCO

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Transfer service assistance

Priority baggage service

Business Class Lounges - Rome FCO

» View Alitalia Piazza di Spagna lounge rating

» View Alitalia Piazza Venezia lounge rating

Onboard Product - Long haul

Seat comfort and personal space

Cabin safety information / video

Comfort items : duvet, pillows, turndown

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight entertainment

WiFi service

Quality of meals served

Flexibility of meal service

Quality of wines & beverages

Magazines and newspapers

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Comfort items : pillow, blanket

Cabin and seat cleanliness

Washroom cleanliness

Quality of meals served

Selection of wines & beverages

Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Personalisation of service

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Premium Economy

Airport Services - Rome FCO

Priority check-in facilities

Check-in staff service

Priority boarding options

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Long haul

Seat comfort

Cabin safety information / video

Comfort items : blanket, pillow

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight Entertainment

WiFi service

Quality of meals served

Quantity of food served

Selection of wines & beverages

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Economy Class

Airport Services - Rome FCO

Check-in facilities

Check-in staff service

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Long haul

Seat comfort

Cabin safety information / video

Comfort items : blanket, pillow

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Washroom amenities

Inflight Entertainment

WiFi service

Quality of meals served

Quantity of food served

Selection of wines & beverages

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Cabin and seat cleanliness

Washroom cleanliness

Complimentary meals / snacks

Complimentary beverages

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Alitalia Ranking

Airline

Air France

Europe

Airport

Rome Fiumicino Airport

Europe

Airline

Air Dolomiti

Europe

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