Azerbaijan Airlines COVID-19 safety policies

Check the protective measures Azerbaijan Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Azerbaijan Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Azerbaijan Airlines website which can be viewed HERE

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Azerbaijan Airlines COVID-19 safety policies

Azerbaijan Airlines COVID-19 policies

View Azerbaijan Airlines COVID-19 policies

At the Airport

Face mask

Passengers should wear medical face masks in the terminal building.

Check-in

Check-in queues are controlled by the specially designated airport personnel. You can check-in using self-service check-in kiosks (for “AZAL” and “Buta Airways” flights).
Baggage can be handed over to an agent at the Bag Drop counter. To avoid queues, the airline recommends to check-in online on the website or through the mobile application.
After drop-off, passengers' baggage is disinfected and marked with a corresponding sticker

General information

At Heydar Aliyev International Airport for departing passengers only departing passengers are allowed to enter the airport terminal building
Before entering the terminal building, passengers undergo a general disinfection procedure through special equipment - a disinfecting corridor
At the entrance to the terminal, passengers’ body temperature will be measured
Security screening procedures will be conducted subject to maintenance of social distance.
Duty Free shops and restaurants will operate in the departure area

Hand luggage

Larger carry-on luggage is not allowed on board an aircraft.
According to the new rules introduced by AZAL, only women’s handbags or men's briefcases, as well as items necessary for children, are allowed as carry-on luggage.
Other baggage including paper and plastic bags must be checked to be transported in the cargo hold of aircraft.
Purchases made at Duty Free stores are also not allowed on board an aircraft.

Boarding

To better allow for personal distancing, boarding procedures have been updated so guests board by row numbers in smaller groups from the back to the front. There may be interruptions to avoid queues forming onboard/ in jetbridge.
Passengers are boarded starting from the last rows of aircraft and moving forwards.
Lounges

Our lounges

CIP Lounges are available with a restricted product and pre-packaged items.
Onboard the flight

Service

When entering the aircraft, crew offer passengers a personal protective equipment kit - medical masks, disposable gloves and a disinfecting gel (sanitizer).
It is not allowed to walk around the cabin during a flight, except for going to toilets.
In order to minimize contact with the crew in the time of pandemic, passengers are offered on-board meals in sealed packaging with disposable tableware during a flight.
Passengers will not be given pillows, blankets, tablets and other accessories, except for disposable headphones.

Meals & beverages

Business class and VIP passengers are offered cards with pre-set four types of meals which will also be served in sealed packaging.
Cleaning

On the aircraft

HEPA air filters in the cabin of “AZAL” and “Buta Airways” aircraft are replaced at increased frequency.
The frequency and intensity of cabin cleaning have been increased. This applies in particular to tables, armrests, seat belts, toilets and door handles.
Arrivals

Into Baku

On arrival at Heydar Aliyev International Airport all arriving passengers must follow the instructions of the airport personnel who will send passengers to measure their body temperature and undergo special tests in turn
Passengers tested negative can approach border control desks following the floor stickers to maintain social distance
Baggage of arriving passengers is disinfected and marked with a special sticker
People can wait to meet the arriving passengers from the street side of the Heydar Aliyev International Airport terminal complex.
It should be noted that as part of preventive work, disinfection is regularly carried out at all terminals of the Heydar Aliyev International Airport and on board aircraft.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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