Azul Brazilian Airlines COVID-19 safety policies

Check the protective measures Azul Brazilian Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Azul Brazilian Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Azul Brazilian Airlines website which can be viewed HERE

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Azul Brazilian Airlines COVID-19 safety policies

Azul COVID-19 policies

View Azul Brazilian Airlines COVID-19 policies

At the Airport

General details

In all waiting areas there are markings on the floor to ensure a minimum distance between passengers.
When shopping in the stores at the airport please utilise contactless payment methods.
At check-in counters, ticket counters and wherever there is direct contact between you and staff, Plexiglas panes serve to protect your health.
Use the Azul app to check-in online and pay for any extra baggage and other fees.

Hand luggage

The less baggage you carry-on will result in a reduction in waiting times and less follow-up checks at the security checkpoint. The boarding and deboarding process will be faster and frictionless.


To better allow for personal distancing, boarding procedures have been updated so guests board by row numbers in smaller groups from the back to the front. There may be interruptions to avoid queues forming onboard/ in jetbridge.
No priority boarding is currently offered,
Self-scan your boarding pass and show your travel document to the boarding agent.

Lounge details

Lounge operations are subject to temporary closure and this is decided on an airport-by-airport basis.
Onboard the flight

Face mask

Masks must be worn during your journey with Azul and this should comfortably cover nose and mouth

The service

In order to minimize contact between people on board, current in-flight service has been adapted and simplified.
Food remains available to purchase however payment should be contactless where possible.

In the cabin

Air filters supply a complete exchange of fresh air approximately every three minutes. The resulting excellent air quality, in combination with a face mask, offers so much protection that it is not essential to maintain minimum distances to passengers in neighboring seats.


Upon landing, passengers will need to adhere to the disembarkation instructions as advised by the cabin crew and observe the health and safety measures set by the authorities at the country of destination.
When you land, please keep your face mask on until you have left the airport terminal.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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