Bamboo Airways COVID-19 safety policies

Bamboo Airways provides some limited information on their website about measures introduced at the airport or onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Bamboo Airways have provided the information on this page directly to Skytrax.

Bamboo Airways website COVID-19 guidance. on their website can be viewed HERE

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Bamboo Airways COVID-19 safety policies

Bamboo Airways COVID-19 policies

View Bamboo Airways COVID-19 policies

At the Airport

COVID-19 policies

Ticket counters, check-in counters and kiosks are wiped down and sanitized frequently. Furthermore, ticket counters and check-in counters are equipped with protective screens. 
Hand sanitizer dispensers are visible at check-in area and customers are recommended to wash their hands frequently. 
In order to limit crowds at the airport, pick-up and see-off family members are not allowed to get inside the airport terminal. In some special cases, family members are allowed to get inside the airport in order to assist customers with limited mobility. 
Customers are encouraged to use online check-in or mobile app to check-in to avoid crowds and direct contact at the airport. 
According to Civil Aviation Administration of Vietnam as well as Bamboo Airways’ policy, all customers must do temperature screenings as they entered the terminal.
Ground staff and customers are required to wear masks correctly and keep it on all the time. 
All customers are requested doing mandatory Health Declaration before flights. 
To ensure safe distancing, customers are guided to keep minimum 2-meters distance while standing at check-in queue and are arranged one-seat distance from each other. 
Boarding gate desks are wiped down and sanitized frequently. 
Hand sanitizer dispensers are placed at all boarding gate desks. 
Customers are guided to keep minimum 2-meters-distance in boarding queue as well as in the airbridge to the aircraft. 
Number of customers per bus is limited in order to ensure safe distance. 
Lounges

COVID-19 policies

Staff are required to wear face masks and medical gloves during serving. We also pay attention on staff training to make sure cleaning is being done frequently with high efficiency. 
Lounge areas are wiped down and sanitized constantly. 
Hand sanitizer dispensers are placed near high-traffic and high-touch locations such as entrance, check in desk, shower room and restroom. 
Food is well-cooked and preserved in sealed containers. Buffet area is rearranged to promote safe distancing. All tableware are sanitized with high-temperature dishwashers. 
Customers are recommended to keep their face masks on (except when eating or drinking) and maintain good social distancing from other lounge users. 
Onboard the flight

COVID-19 policies

Hand sanitizer dispensers is always available in the lavatory.
All customers and crew members are requested wearing face masks throughout the flight. 
Cabin crew are provided hand sanitizers to wash their hands thoroughly before and after serving. Use and replace medical gloves before serving meals and after checking restrooms. 
For international flights with a high risk of infection, we provide additional wet tissues to customers for the sake of sanitization.
Depending on the situation of the destination, we are flexible with our service standards such as stop serving newspapers, blankets or using disposable meal trays.
Furthermore, customers & crew members are provided with medical protective suits, being disinfected before. Both crews and customers are equipped with PPE. They will also use separate lavatory throughout the flight. 
Cleaning

COVID-19 policies

To ensure onboard air quality and hygiene, Bamboo Airways' aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which minimizes the risk of airborne bacteria and viruses on flights.
Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew. 
Catering trolleys and amenity bags are sanitized thoroughly before moving to the storage area. All tools will be cleaned with high- temperature dishwasher to avoid the remnant of virus. 
Arrivals

COVID-19 policies

Cabin crew is trained in order to maintain orderly & distanced deplaning. Number of customers per bus is limited in order to ensure safe distance. 
Baggage conveyor belt, trolley as well as baggage claim area are wiped down and sanitized constantly. 
In order to limit crowds at the airport, pick-up and see-off family members are not allowed to go inside the arrival hall. 
For flights with a high risk of infection, customer and crew members have to quarantine for 14 days afterwards. 
Catering trolleys and amenity bags are sanitized thoroughly before moving to the storage area. All tools will be cleaned with high- temperature dishwasher to avoid the remnant of virus. 

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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