Cathay Pacific Airways COVID-19 safety policies

Check the protective measures Cathay Pacific Airways have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Cathay Pacific Airways during COVID-19 by reading their guidance and policies.

The information is taken from Cathay Pacific Airways website which can be viewed HERE

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Cathay Pacific Airways COVID-19 safety policies

Cathay Pacific Airways COVID-19 policies

View Cathay Pacific Airways COVID-19 policies

At the Airport

Check-in

Cathay Pacific is striving to minimise contact during check-in and boarding
Online check-in and self-service facilities
Physical distancing and screens
Health declaration upon check-in
Automatic and biometric gates at boarding (available in selected ports).
E-boarding coming soon to Hong Kong.

General guidance

Increased sanitisation, including the deployment of sterilisation robots. Hand sanitiser is widely available throughout the airport.
Trial application of antimicrobial coating across all passenger facilities.
Trial of a full-body disinfection channel for staff involved in quarantine and public health duties.

Hand baggage

Passengers are recommended to reduce their volume of carried hand luggage at this time.

Boarding

To better allow for personal distancing, boarding procedures have been updated so guests board in small groups.
Priority boarding and pre-boarding remain available.
Self-scan your boarding pass and show your travel document to the boarding agent.
Lounges

Our lounges

You can relax in Cathay Pacific premium lounges knowing your wellbeing is in mind.
All passengers have been temperature checked
All staff and passengers are required to wear face coverings
Adjusted meal services to reduce contact
Onboard the flight

General information

All passengers are temperature checked.
Blocking off seats wherever possible.
Passengers are to stay seated and avoid moving around the cabin as much as possible.
Limit number of passengers congregating in public spaces.
Ramped up sanitisation and service flow to ensure you're protected in the air.

Meals & beverages

A modified meal service is provided designed to reduce contact with crew.
Temporary suspension of the pre-meal bar and pre-poured drinks (drinks will still be available throughout the flight).

Cabin crew

Cathay crew follow detailed safety procedures to protect the wellbeing of everyone onboard.
Masks, gloves and goggles provided for all crew
Cleaning

Our aicraft

Thorough sanitisation of all surfaces – from in-flight screens to air conditioning controls – between every flight.
Our HEPA filter and air circulation technology ensures the highest possible quality of air.
Removes 99.999 percent of airborne contaminants
Arrivals

Procedures

When you land, please keep your face mask on until you have left the airport terminal.
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection.
Mandatory health declarations, COVID-19 testing and quarantine for all arriving passengers.
Passengers will be able to transit through Hong Kong if:
Their itinerary is contained in a single booking
They meet the entry requirements of their final destination
They have their baggage checked through to the final destination
They have been issued their onward boarding pass(es) from their origin
The connection time between flights is within 24 hours.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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