COVID-19 Airline rating

China Eastern Airlines COVID-19 safety policies

Check the protective measures China Eastern Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with China Eastern Airlines during COVID-19 by reading their guidance and policies. The information is taken from China Eastern Airlines website which can be viewed HERE

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*Chinese airlines must comply with the detailed COVID-19 regulations and guidelines published by the Civil Aviation Administration of China, listed in this document

China Eastern Airlines COVID-19 safety policies

China Eastern Airlines COVID-19 policies

View China Eastern Airlines COVID-19 policies

At the Airport

Face mask

Wear a face mask when checking in at the airport and in the cabin (except for food/drink).

Check-in

China Eastern introduced Online Check-in service for some travelers to effectively reduce the amount of time they need to spend at the airport.
Floor decals and signage at check-in as a reminder to stay six feet apart.
For passengers' safety, all our employees are required to wear masks.
High touch areas such as Kiosks, check-in counters, elevator buttons, and handrails are disinfected.
Clean wipes are available to passengers at hub airports.

Hand luggage

No additional restrictions are made on hand luggage.

Boarding

Priority Boarding and pre-boarding continues to be offered.
Lounges

Our lounges

China Eastern Lounges are currently open, however these offer a reduced service concept to avoid unnecessary contact.
Due to the enhanced pandemic prevention there are some adjustments on the meal services and the seating area
Airline lounges are disinfected on a regular basis.
Onboard the flight

Face mask

Wear a face mask when checking in at the airport and in the cabin (except for food/drink).
Please avoid touching eyes, nose and mouth during the flight. If you should feel physically unwell, please notify the cabin crew.

Service changes

No details relating to changes in the service concept for any class are listed by the airline.

Other guidance

Non-contact infrared thermometer equipment is used for temperature check as required.
Onboard announcements are updated to inform passengers of anti-epidemic measures in time.
Cleaning

In the aircraft

China Eastern brings together safety and hygiene practices from recommendations from authorities, including the Civil Aviation Administration of China (CAAC) and International Air Transport Association (IATA).
All aircraft offer the standardised HEPA air filtration system.
High-touch and public areas like tray tables, seat belt buckles, armrests, window shades, seatback screens, doors and overhead bin handles continue to be cleaned before every flight.
Arrivals

Deplaning

Upon landing, passengers will need to adhere to the disembarkation instructions as advised by the cabin crew and observe the health and safety measures set by the authorities at the country of destination.

Other guidance

Check the latest information on risk from COVID-19 for mainland China on the TravelHealthPro website.
Mandatory requirements to check temperatures and use health apps or scan QR codes to prove travel history are in place at transport hubs, hotels, commercial buildings including restaurants, residential compounds and other locations – such locations are also increasingly requiring use of ‘health kit code’ apps to demonstrate health condition and travel history.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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