Croatia Airlines COVID-19 safety policies

Check the protective measures Croatia Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Croatia Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Croatia Airlines website which can be viewed HERE

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Croatia Airlines COVID-19 safety policies

Croatia Airlines COVID-19 policies

View Croatia Airlines COVID-19 policies

At the Airport

Airport guidance

The airline offers unlimited number of rebookings without rebooking fee
Changes are possible for new dates within validity of the ticket (within one year of the date of issue).
All passengers should check the current travel and entry restrictions of your destination as well as hygienic and protective measures against COVID-19 at the airport of your departure and arrival.

Hand baggage

The airline recommends that passengers adjust their hand baggage weight and amount to the current situation and transfer conditions – women’s handbags, smaller backpacks and laptop cases that can be carried on the shoulder are allowed.
Larger hand baggage must be dropped off at the check-in desk.

Boarding

Due to the situation, boarding will start earlier than usually.
Passengers will board the aircraft in smaller groups (5-10 passengers).
Business Class passengers and special category passengers will be boarding first.
Please respect the minimal distance of 2 meters in the passenger terminal and while boarding the aircraft.
Lounges

Airport lounges

The airline is unable to offer this service to passengers on flights within Croatia, due to setup of airport facilities
Onboard the flight

Face mask

All passengers are required to bring and wear face masks/facial coverings aboard all Croatia Airlines flights. Children (up to 6 years old) are exempt from mandatory wearing of face coverings / masks.
Acceptable facial coverings include: double layer cotton face masks, surgical masks, filtering half masks with or without valves (FFP2/N95).
Visors (face shields) may not be worn as a substitute for mouth-nose covers on our flights

Sanitiser

Every passenger is provided with cleaning wipes on board for wiping their seats (headrest, armrests, air supply nozzles…)
Avoid touching surfaces onboard as much as possible, as well as using the air supply nozzles.

Cabin service

Due to safety reasons our regular inflight service has been cancelled until further notice on all Croatia Airlines flights.
Water is available on request.
Our cabin crew members who are in direct contact with passengers and ground personnel are equipped with adequate protective gear.
Cleaning

Our aircraft

All aircraft are being regularly cleaned and disinfected every day. Crew members are equipped with different disinfectants.
Passengers and crew breathe a mixture of fresh and recirculated air aboard the aircraft. The air is remixed with a fresh supply from the engines and run through HEPA filters. These are hospital quality filters which are able to trap particles as small as bacteria and viruses.
Arrivals

Deplaning

After the plane has landed, remain seated until cabin crew calls you to leave the plane in smaller groups.
Please respect the minimal distance of 2 meters and wear a mask while exiting the aircraft and entering the passenger terminal.

Other guidance

The Croatian government has introduced a new online entry form to expedite the entry of foreign visitors.
You are advised to carry a copy of your accommodation booking or proof of ownership of holiday homes / boats when arriving in Croatia.
If you are travelling to Croatia for business, you are advised to carry evidence of a business invitation or meetings.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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