Delta Air Lines COVID-19 safety policies

See the protective measures Delta Air Lines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with Delta Air Lines during COVID-19 by reading their guidance and policies.

The information is taken from Delta Air Lines website which can be viewed HERE

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Delta Air Lines COVID-19 safety policies

Delta Air Lines COVID-19 policies

View Delta Air Lines COVID-19 policies

At the Airport

Face masks

All customers must wear a mask or face covering, and extra masks and Care Kits will be available at check-in if you need one.

Check-in

Kiosks are being wiped down and sanitized frequently throughout the day. For a touchless check-in experience, download the Fly Delta app.
Travelers must confirm at check-in that they and their travel companions will wear a mask and have not experienced symptoms of, been exposed to or been diagnosed with COVID-19 in the past 14 days.
Hand sanitizer dispensers have been added near high-traffic and high-touch locations throughout the airport.
For everyone's safety, all our customer-facing employees will have their temperature checked before reporting to work. They will also be on hand to guide you through new procedures and answer any questions.
All our employees wear masks or face coverings.
Check-in counters are being wiped down and sanitized frequently throughout the day.
Plexiglass shields have been added to all Delta counters that are staffed with an agent throughout the airport and are in place systemwide.
Baggage stations, where checked bags are located before they are loaded on the aircraft, are being wiped down and sanitized throughout the day.
Floor decals are being added to provide guidance for maintaining a safe distance while in line.

Security

Antimicrobial bins rolled out to ATL, MSP, LAS, LGA & JFK to prevent growth of a broad spectrum of bacteria through antimicrobial technology built into the bin. Other airports will continue to wipe down bins.
TSA employees are required to wear masks or face coverings and gloves at TSA checkpoints.
To promote a safe distance, alternating lanes are being used when available and floor decals serve as visual reminders of appropriate spacing.
Hand sanitizer stations have been placed near exits.

Boarding

Electrostatic spraying with high-grade disinfectant is used to sanitize our gate areas and jet bridges; the sprayers disperse the disinfectant in a fine mist which clings to surfaces throughout the entire area.
Safe spacing decals are on stanchions and alternating seats in the Delta gate areas to promote safe distancing.
All customers must wear a mask or face covering, and extra masks and Care Kits will be available at the gate if you need one.
Gate counters are being wiped down frequently throughout the day.
The Fly Delta app can be used to scan your boarding pass for touchless boarding. App users will also be sent a notification that their aircraft has been sanitized and inspected before boarding.
To minimize your contact with other customers, boarding will occur from back to front, with those customers seated at the back of the aircraft boarding first. Boarding is now limited to 10 customers at a time.
In addition to wiping down jet bridges, air filters were upgraded to LEED Platinum MERV14s at 600+ Delta gates. These sustainable, top-of-the-line filters provide a significant reduction in air particles.
Decals are being added at the gate and in the jet bridges to promote safe distancing.
Lounges

Delta Sky Club

We are temporarily consolidating Club operations, discontinuing shower service and scaling back our food and beverage offerings to reduce physical touchpoints. Many of our partner and third-party lounges are experiencing these operational changes as well.
Electrostatic spray sanitization takes place every night.
Face masks and gloves are required to be worn by all Delta Sky Club Ambassadors.
Plexiglass has been added where face-to-face service is necessary.
Hand sanitizer dispensers have been added near high-traffic and high-touch locations.
To reduce physical touchpoints, menu options have been modified for packaged “grab & go” selections.
Traveling together? Designated seating areas have been reserved for families traveling together.
Food & bar areas are wiped down and sanitized multiple times a day.
All beverages will continue to be served in glassware and are always sanitized with high-temperature industrial dishwashers.
Floor decals have been added to promote safe distancing.
We are limiting Club capacity and blocking select seats to promote safe distancing.
All Club restrooms are cleaned more frequently throughout the day.
Onboard the flight

Face mask

Customers must wear masks or face coverings throughout the entire duration of the flight, except during meal service.

Blankets & bedding

All blankets and bedding are laundered after every flight and all Main Cabin pillows are disposed after every use.

Seat blocking

To give you more space, middle seats have been blocked and the total number of customers per flight has been reduced.

Meals & beverages

FLIGHTS LONGER THAN 350 MILES
All passengers will be able to enjoy a snack selection.
Beverages will be limited to individual 8.5 oz bottled water only in all cabins.
On flights over 500 miles, Delta Comfort+ and First Class customers will receive complimentary beer and wine service.
No alcohol, plastic cups or ice will be available in the Main Cabin at this time.
Meal preselect and special meal service is temporarily suspended.
FLIGHTS 900 TO 1,500 MILES
Passengers seated in First Class will receive individually packaged Flight Fuel boxes in addition to snacks.
Customers traveling in Main Cabin or Delta Comfort+® will be able to enjoy a snack selection.
Beverages will be limited to individual 8.5 oz bottled water only in all cabins.
Delta Comfort+ and First Class customers will receive complimentary beer and wine service.
No alcohol, plastic cups or ice will be available in the Main Cabin at this time.
Meal preselect and special meal service is temporarily suspended.
FLIGHTS LONGER THAN 1,500 MILES
Passengers seated in First Class or Delta One® will receive individually packaged Flight Fuel boxes in addition to snacks.
Customers traveling in Main Cabin or Delta Comfort+ will be able to enjoy a selection of snacks.
Beverages will be limited to individual 8.5 oz bottled water only in all cabins with additional bottles available upon request.
Delta Comfort+ and First Class customers will receive complimentary beer and wine service.
No alcohol, plastic cups or ice will be available in the Main Cabin at this time.
Meal preselect and special meal service is temporarily suspended.
All Other International Flights
Onboard service across all long-haul international flights include only the following:
Delta One
Pre-departure beverage offering will be individual bottled water.
Choice of entrée, bread and dessert selection.
Full selection of beverage offerings, including beer, spirits and a limited selection of wine.
Delta Premium Select
Choice of entrée, along with salad, bread, and dessert.
Full selection of beverage offerings, including beer, spirits and a limited selection of wine.
Delta Comfort+ and Main Cabin
Choice of entrée, along with dessert.
Full selection of beverage options, including beer, spirits and a limited selection of wine.

Glassware

All glassware, including coffee mugs and champagne flutes, has been removed from every Delta flight.

Amenity kits

Flight Attendants will continue to provide you with amenity kits on long-haul international flights. As a safety precaution, all kits will be offered via a tray rather than being pre-placed on seats.

Reading materials

Non-essential materials, including Delta’s in-flight magazine Sky, will be removed from seat-back pockets on all aircraft. Passenger safety briefing cards and air sickness bags will still be available.
Cleaning

On the aircraft

Electrostatic spraying with high-grade disinfectant is used to safely sanitize all our aircraft before every flight; the sprayers disperse the disinfectant in a fine mist throughout the entire cabin.
An extensive checklist is followed to ensure everything meets our elevated standards. If an aircraft doesn’t pass our spot check before you board, our teams can hold the flight and call back the cleaning crew.
Lavatories are cleaned before and during the flight with additional wipe down procedures. Flight Attendants will announce a safe distancing reminder for the lavatory line.
Purell hand sanitizer stations will be available near boarding doors and lavatories eventually on every Delta aircraft – a first for U.S. airlines.
All overhead bin handles are sanitized before every flight.

Cabin air

All our aircraft are ventilated with fresh, outside air, or air that is recirculated through high-grade HEPA filters, which extract more than 99.99% of particles, including viruses.
Arrivals

Deplaning

To allow for greater space when deplaning, our flight attendants will cue customers to exit the aircraft and a reminder will be sent to customers through the Fly Delta app.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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