EVA Air COVID-19 safety policies

See the protective measures EVA Air have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with EVA Air during COVID-19 by reading their guidance and policies.

The information is taken from EVA Air website which can be viewed HERE

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EVA Air COVID-19 safety policies

EVA Air COVID-19 policies

View EVA Air COVID-19 policies

At the Airport

Check-in

We recommend that you check in using the "Online Check In” option on the EVA Air official website or mobile app, between 48 hours and 70 minutes before your scheduled flight departure. Passengers using mobile check-in can save their boarding passes to their Google Pay or Apple Wallet, which offers convenient and centralized ticket management and will reduce the time you spend at the airport.

EVA Air airport staff are required to wear masks and other necessary personal protective equipment.

General Advice

All passengers are required to have their temperature taken at the entrance to the airport or before boarding, where hand sanitizer dispensers are also provided. EVA Air will deny boarding to passengers who are unwell or have a fever.

Please be sure to maintain a social distance of 1.5 m with other passengers within the airport.

All passengers traveling on EVA Air/UNI Air international flights are required to complete a "Passenger Health Declaration Form”. Failing to do so will cause disruption to your travel plans.

In accordance with requirements set by the Taiwan Central Epidemic Command Center, passengers entering Taiwan are required to fill out the Quarantine System for Entry electronic declaration form.

Prepare a reduced amount of hand luggage and minimize your use of hardware equipment.

Boarding

Passengers are required to maintain a safe social distance of 1.5 m when boarding the plane and waiting for a shuttle bus.

Lounges

EVA Air Lounges - Taoyuan Airport

Hand sanitizer is available for passengers.

VIP lounge staff seat passengers far apart from each other.

The VIP lounge offers epidemic prevention lunch boxes and cutlery to reduce unnecessary contact.

After a passenger leaves, the seating area is immediately disinfected. The entire lounge is also routinely disinfected every day.

Onboard the flight

Face mask

All passengers are asked to wear a mask throughout the flight, other than during meals.

Service items

Essential service items such as headphones, pillows and napkins will be provided as disposable items.

Service items such as magazines and newspapers are no longer provided on any flight.

Inflight duty free service is resumed for all international flights of EVA AIR and UNI AIR departing from Taoyuan and Taipei Airports from Oct. 1st, 2020. In order to achieve safety assurance during pandemic period, in-flight payments accept credit card only.

Duty-free items can be pre-ordered online for on-board collection, to reduce the possibility of indirect contact.

Sanitiser / kit

The aircraft is equipped with hand sanitizer, disinfectant, alcohol wipes, and the toilet is equipped with hand sanitizer for passengers to use

PAYOT Wellness Kit for Royal Laurel, Premium Laurel, Business and Premium Economy Class containing a 30ml hand sanitizing gel, a sanitizing wipe and a face mask, as well as the kit for Economy Class containing a 5ml hand sanitizing gel and a sanitizing wipe, will be distributed to all passengers on board starting 1st October.

Meals & beverages

EVA Air will provide epidemic prevention snack bags on flight time under 3 hours, and epidemic prevention hot meals on flight time equals or over 3 hours commencing 1st October.

Cleaning

In the aircraft

The air conditioning system on EVA Air aircraft has an efficient air exchange rate that is able to ventilate the entire cabin in 2-3 minutes on average, comfortably providing each passenger with clean air. The air filtration system is equipped with a highly efficient HEPA filter with a 99.97% removal rate, which is able to effectively remove viruses, bacteria and all particles up to 0.3 microns in diameter.

EVA Air pays great attention to cabin cleaning management. All aircraft are thoroughly cleaned before departure, including seats, tables, TV screens, walkways, toilets, and storage spaces above and around the seating area. During the flight, toilets are cleaned and disinfected every 30 minutes.

After returning to Taiwan, aircraft are thoroughly cleaned and disinfected by a dedicated cleaning team using Calla 1452 professional aircraft disinfectant. Disinfected areas include: tray tables, armrests, seat belts, screens, remote controls, luggage lockers, air vents, reading lights, side panels, windows, toilets, partitions, magazine racks, decorative panels.

If a seat has been occupied by a passenger that is "suspected" of or "confirmed" as having COVID-19, the entire row, as well as the row in front, the row behind and the area’s toilets will be given an additional deep disinfection.

Arrivals

Arrival advice

Transit passengers arriving in Taoyuan Airport are required to have their temperature taken, sanitize their hands again and wait for their connecting fight in the designated area, as indicated by ground crew holding direction signs.

Baggage arriving at Taoyuan, Songshan and Kaohsiung airports is disinfected before being transferred to a baggage carousel.

Passengers are required to maintain a social distance of 1.5 m at the baggage counter. Passengers who are unable to maintain social distancing are required to wear a mask.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.