Finnair COVID-19 safety policies

Check the protective measures Finnair have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Finnair during COVID-19 by reading their guidance and policies.

The information is taken from Finnair website which can be viewed HERE

» COVID-19 Airline Safety ratings

» A-Z Index of Airline COVID-19 policies

Finnair COVID-19 safety policies

Finnair COVID-19 policies

View Finnair COVID-19 policies

At the Airport

General info

Now’s the time to pack light for your trip. There are several phases in baggage handling that extend time spent at the airport and increase your contact with other people. It’s good to avoid all of this. Your carry-on baggage should fit under the seat in front of you. This way you won’t have to stand up to get items from the overhead lockers, which decreases unnecessary movement in the cabin.
In addition to health reasons, travelling light is better for the environment, as it decreases fuel consumption and carbon emissions.
Floor stickers at Helsinki Airport will mark social distancing. Customer service points have plastic screens and our ground crew will wear surgical masks. Hand sanitiser is available both at check in and at the gate area.
When using bus transportation, a maximum of 50% capacity of each vehicle is used. Finavia will also try to make more space at the gate area to avoid crowds.

Boarding

For the most part, we’re resuming the regular boarding process. This means that we first invite our Business Class and SkyPriority passengers to embark the aircraft.
As always, passengers with reduced mobility and families with babies under the age of 2 can pre-board.
Sometimes, a bus will bring you from the gate to the aircraft at Amsterdam Airport Schiphol. We aim to let no more than 40 passengers on each bus, when possible.
Please be aware that you have to wear a face mask from the first boarding call. Without one, you won’t be allowed to board. We also advise you to keep your distance from others (1.5 metres).
Lounges

Finnair lounges

No information provided
Onboard the flight

Face mask

We will require all customers to wear a mask for the entire duration of the flight. This can be a surgical mask or a home made mask made of fabric. The key thing is that it prevents droplet transmission and covers your mouth and nose. The cabin crew will wear surgical masks for the entire duration of the flight. You need to wear a mask by the time boarding begins, but you can also use it from the moment you arrive the airport.
If you don’t have a mask, you can ask for one from the cabin crew. It’s better to bring your own mask, because unfortunately we can’t guarantee that there are enough masks for all customers, and boarding may be denied without a mask. By bringing your own mask you can also make sure that it’s as comfortable as possible. You can remove the mask while you’re eating or drinking.
Kids under the age of 7 don’t need to wear a mask. If you have a medical condition that prevents you from wearing a mask, please let us know at least 72 hours before your flight.

Sanitiser

Disinfecting wipes are available for you in flight, so you can wipe your own table before eating if you wish.
We clean our aircraft at every “turn” when the aircraft are on the ground according to the cleaning program. Places that people touch a lot – like buckles, armrests and tables – get an intensified cleaning. We use a disinfecting cleaning agent on a daily basis.

Meals & beverages

Bread service will be restricted to pre-packed rye bread on meal tray set-ups. In some cases, we may remove breadbasket service or deliver it with the use of tongs by cabin crew. We may also restrict service to individually packed products, and reduce the number of services to one per flight on trips under three hours. The Finnair crew may also use respiratory masks during duty, should they wish.

In the cabin

Please avoid unnecessary movement in the cabin. If you need to move around for medical reasons, this will be permitted. Exiting the aircraft will also happen in a new order, and in smaller groups.
Cleaning

Cabin cleaning

All Finnair aircraft are equipped with efficient air conditioning and High-Efficiency-Particulate Arrestors (HEPA) filters, which purify the air several times every hour.
The air in our cabins is a mix of fresh air from outside, and air that has been passed through these extremely efficient filters, which remove larger particles such as dust and pollen down to the size of microscopic bacteria and virus clusters. Particles within the size range of typical viruses are captured by the HEPA filters with 99,99% efficiency. It has been shown in tests that the filters provide air that meets the standards set for hospitals.
We clean our aircraft at every 'turn', that is, when the aircraft is on the ground. The cleaning follows a specific schedule and varies from lighter cleaning to regular power washes, and procedures have recently been made even more comprehensive.
If a flight is coming from an area where risks of infection or disease are known to be raised, that aircraft will receive a specific treatment.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Finnair COVID-19 safety policies

Sign up for updates with the Skytrax Newsletter