5 March 2020: The Star Rating for Flybe has been suspended following the collapse of the airline.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

» A-Z of Airline Ratings


flybe Ranking

Short haul

Economy Class

Airline Ratings Breakdown

Economy Class

Website & Information

Website language options
Ease of booking flight
Baggage option purchase cost
Seat reservation cost
Online check-in options
Manage booking function
Extras options - car hire, hotels etc

Airport Services - Exeter

Airport check-in options
Check-in staff service
Hand luggage policy
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment options
Onboard WiFi and connectivity
Selection of buy onboard food & beverages
Quality of buy onboard food
Prices of buy onboard food & beverages
Cockpit information

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Efficiency serving food & beverages
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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