Flybe is Certified with the 3-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the Flybe home base Airport service. View the detailed Quality ratings for Flybe product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Exeter Airport.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

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Certified Airline Ratings

Short haul

Economy Class

Full Ratings Breakdown

Economy Class

Website & Information

Website language options
Ease of booking flight
Baggage option purchase cost
Seat reservation cost
Online check-in options
Manage booking function
Extras options - car hire, hotels etc

Airport Services - Exeter

Airport check-in options
Check-in staff service
Hand luggage policy
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard food & beverages
Quality of buy onboard food
Prices of buy onboard food & beverages
Cockpit information

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Efficiency serving food & beverages
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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