FlySafair COVID-19 safety policies

Check the protective measures FlySafair have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with FlySafair during COVID-19 by reading their guidance and policies.

The information is taken from FlySafair website which can be viewed HERE

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FlySafair COVID-19 safety policies

FlySafair COVID-19 policies

View FlySafair COVID-19 policies

At the Airport

Face mask

Face masks have to be worn to enter the building

Check-in

Boarding passes issued through the online check-in process can be sent to you via WhatsApp. It can also be printed at home and presented at the security checkpoint.
Please ensure each passenger has a valid form of ID like an ID Book, South African Driver's Licence or Passport.
Check-in for your flight closes strictly 40min before departure. We cannot make any exceptions to rush late passengers through. Please be at the airport 90 minutes before your flight leaves, if not earlier in the busy season.

Other guidance

To gain access to the airport terminal, you will have to pass a temperature screening.
The Health Declaration is a form that has been put together by the Department of Health. Each passenger will need to complete this document for the purposes of tracking and tracing and to declare that they believe themselves to be in good health. Each passenger will need to print out this document and sign it - one copy will have to be given to the Port Health Authority agent at the entrance to the airport terminal. Return Flight passengers have to print out two copies: One for the departure flight and one for the return flight.

Hand luggage

Space in the overhead bins is limited, so please ensure that you stick to the hand-luggage regulations. Regulations allow you to take one piece on board with you, the weight of which should not exceed 7kg and dimensions of 56 x 36 x 23cm.
Staff will not be able to assist with hand luggage placement in cases where this must be lifted into overhead bins.

Boarding

During the boarding process, the airline will follow the social distancing measures recommended by the health authorities.
To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.
No priority boarding is available.
Onboard the flight

Food & beverages

Flysafair have simplified our onboard food and beverage service to minimize physical interactions
A food and beverage service may not be available onboard your selected flight.

Other information

In-flight magazines are not provided, however these can be downloaded for free online.
Movement in the aisles will be minimized during the flight.
Lavatories will be cleaned and disinfected regularly.
Please use call buttons for any interactions with crew members or if assistance is required.
Cleaning

Our aircraft

All aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front.
Additional enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seat belt buckles, overhead bin handles, and entertainment centers.
Arrivals

Customer guidance

Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.
Follow any local airport restrictions or healthcare requirements.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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