Garuda Indonesia COVID-19 safety policies

Check the protective measures Garuda Indonesia have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Garuda Indonesia during COVID-19 by reading their guidance and policies.

The information is taken from Garuda Indonesia website which can be viewed HERE

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Garuda Indonesia COVID-19 safety policies

Garuda Indonesia COVID-19 policies

View Garuda Indonesia COVID-19 policies

At the Airport

Face mask

Face mask must be worn by all customers

Boarding

Boarding is conducted 5 seat rows at a time
Lounges

Our lounges

Protective screens for reception staff
Social distancing for customer seat areas
Food served directly by lounge staff
Onboard the flight

Face mask

Face mask must be worn by all customers

Meals & beverages

Adjust the in-flight meal service by using mono-use cutlery on all classes of domestic route flights and some international routes such as Jakarta-Singapore (PP) and Jakarta-Kuala Lumpur (PP).
Temporarily suspend the Book Your Meal service and adjust the availability of Special Meal on selected international flights and all domestic flights since April 1, 2020 until further notice
Temporarily suspend candy, welcome drink service, galley snack service, table cloth, menu cards on board

Other amenities

Temporarily suspend newspapers, pillows, and limit the availability of blankets on some flights to avoid direct contact with others
Change the headrest cover after landed
Temporarily suspend loose amenities on Singapore and Kuala Lumpur Business Class flights

Sanitiser

We provide hand sanitizers on every touch-point pre-flight and onboard.
A personal health kit is supplied to all customers

Cabin crew

The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.
Cleaning

Our aircraft

Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses.
Disinfection applied thoroughly to the cabin areas that directly contact passengers, for instance, lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.
Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.
Aside from that, all Garuda Indonesia aircraft is equipped with HEPA (High-Efficiency Particulate Air). HEPA filter is a cabin air filter system. The aircraft filtration systems in cabins can filter 99.999 percent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.
Arrivals

Deplaning

Cabin crew will regulate deplaning to maintain social distancing

Guidance

Checked baggage is sprayed with disinfectant before being delivered to baggage belt

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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