Hawaiian Airlines COVID-19 safety policies

Check the protective measures Hawaiian Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Hawaiian Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Hawaiian Airlines website which can be viewed HERE

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Hawaiian Airlines COVID-19 safety policies

Hawaiian Airlines COVID-19 policies

View Hawaiian Airlines COVID-19 policies

At the Airport

Face mask

Face masks are required throughout your travel journey, except when eating
Children under the age of two will be exempt from the policy.

Hand luggage

Passengers are recommended to reduce their volume of carried hand luggage at this time. This should be light enough for passengers to lift this into overhead bins without assistance.

Airport guidance

All arriving passengers into the State of Hawaii must quarantine for 14 days or have a qualifying negative Covid-19 test.
Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure.
Use the Hawaiian Airlines App. Use our app for a touchless check-in experience.
Depending on the state or county, your temperature may be checked at the airport upon departure or arrival and those with a fever will be required to self-quarantine on the island they’ve arrived. At check-in, you will also need to confirm a self-health attestation.
The airline recommends arriving 1.5 hours prior to departure for travel between islands, 2.5 hours prior to departure for domestic travel and 3.5 hours prior to departure for international travel.

Boarding

Hawaiian have adjusted our boarding process temporarily to minimize contact. Boarding is by row from the rear of the aircraft to the front.
Main Cabin guests will board from the rear of the aircraft, in groups of three to five rows at a time.
First Class guests can board at any time
Pre-boarding is also still offered.
Lounges

Our lounges

Hawaiian have temporarily closed the Plumeria Lounge and all Premier Club locations at all airports.
Onboard the flight

Food & beverages

The airline recommends packing your own snacks and food to enjoy in flight.
The airline recommends packing an empty reusable water bottle to fill after TSA and use on the plane as in-flight beverage service will be less frequent

Cabin service

North America & International Service
Guests are provided with a complimentary sanitizing wipe, as supplies permit.
Complimentary bottled water will be provided to each guest.
We have temporarily reduced our selection of beverages to those that are canned or bottled. No poured beverages including alcohol, coffee and tea.
We have temporarily suspended the sale of alcoholic beverages in our Main Cabin.
Meal service in First Class is delivered on one tray instead of multiple courses.
The airlines have suspended hot towel service on JFK, BOS and International flights.
Pillows, blankets and earbuds for purchase have been removed from all aircraft, so please pack your own if you'd like to use them in flight.
Cleaning

Our aircraft

In line with recommendations by leading public health authorities, Hawaiian have reinforced and enhanced cleaning procedures across our business to keep our aircraft, as well as our airport spaces, safe and clean.
The airline disinfects common areas, such as our counters and kiosks, multiple times each day.
Transpacific aircraft are thoroughly cleaned and disinfected after every flight.
Neighbor island aircraft are cleaned after every flight into Honolulu and disinfected daily.
Use of electrostatic spraying to more comprehensively and evenly clean aircraft cabins with hospital-grade disinfectants, registered with the Environmental Protection Agency, that coat hidden and hard-to-reach surfaces.
The electrostatic treatment is applied nightly on our neighbor island aircraft, and prior to each departure from Hawaii on our transpacific aircraft.
Arrivals

Deplaning

Hawaiian will also be deplaning by rows, starting from the front of the aircraft, and asking guests to remain seated until their rows are called.
Agents may pause boarding and deplaning as needed to prevent congestion.

Arrival guidance

All individuals, both residents and visitors, arriving from out-of-state to Hawaii are still subject to a mandatory 14-day self-quarantine.
However, the state's Pre-Travel Testing Program now allows individuals to proceed without having to self-quarantine.
The program requires passengers five and older to take a Nucleic Acid Amplification Test (NAAT) from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory within 72 hours from the final leg of departure and produce a negative result.
Only test results from trusted testing partners approved by the Hawaii Department of Health are being accepted.
Inter-island travel. Access the Safe Travels app to submit required travel information 24 hours prior to your flight departure. Those arriving on any island except for Oahu will need to complete the mandatory 14-day self-quarantine, however those arriving on Maui, Kauai, Molokai and Lanai can forego the self-quarantine through a pre-travel test.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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