HK Express COVID-19 safety policies

Check the protective measures HK Express have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with HK Express during COVID-19 by reading their guidance and policies.

The information is taken from HK Express website which can be viewed HERE

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HK Express COVID-19 safety policies

HK Express COVID-19 policies

View HK Express COVID-19 policies

At the Airport

Face mask

Passengers are required to wear face coverings throughout the journey.
Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement while onboard.

Airport guidance

Passengers are required to complete a health declaration form upon arrival at some destination. The airline advises Customers to complete the form before you travel to facilitate a smooth journey.
You can avoid queuing at airports by opting for Web Check-in
You are subject to temperature screening at different areas within airports. If you have symptoms such as fever and coughs, you will not be permitted to travel

Hand luggage

HK Express recommend you to travel light, facilitating a smooth journey

Boarding

To better allow for personal distancing, boarding procedures have been updated so guests board in small groups.
Please maintain at least 1 m^ social distance where possible in airport areas, especially when queuing for check-in and boarding process
Self-scan your boarding pass and show your travel document to the boarding agent.
Onboard the flight

Face mask

If you need to dispose of your face coverings or other personal hygiene items, please follow instructions from crew members.

Food & beverages

To secure your safety in the air, HK has adjusted our meal services. A selection of snacks and beverages will remain available onboard.
Hot meal service on our flights will be suspended between 2 August and 31 October 2020, while a selection of snacks and drinks will remain available for purchase on board.
No outside food and beverage is allowed to be consumed on-board the aircraft. Ground staff may stop you from bringing such items onboard.

Seating

The airline will arrange seat spacing wherever possible to reduce contact
It is highly recommended to stay in the assigned or selected seats and reduce movements in the cabin, and avoid gathering at aisle, galley and toilet area
Cleaning

Our aircraft

Thorough sanitisation of all surfaces – from in-flight screens to air conditioning controls – between every flight.
HEPA filter and air circulation technology ensures the highest possible quality of air.
Removes 99.999 percent of airborne contaminants
Arrivals

Arrivals guidance

When you land, please keep your face mask on until you have left the airport terminal.
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19 prior to clearing immigration and baggage collection.
Passengers will be able to transit through Hong Kong if:
Their itinerary is contained in a single booking
They meet the entry requirements of their final destination
They have their baggage checked through to the final destination
They have been issued their onward boarding pass(es) from their origin
The connection time between flights is within 24 hours.
Mandatory health declarations, COVID-19 testing and quarantine for all arriving passengers.
On arrival, please follow requirements from local airport when maintaining social distancing and keeping your face coverings on when clearing immigration, customs and in baggage reclaim areas

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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