Icelandair COVID-19 safety policies

Check the protective measures Icelandair have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Icelandair during COVID-19 by reading their guidance and policies.

The information is taken from Icelandair website which can be viewed HERE

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Icelandair COVID-19 safety policies

Icelandair COVID-19 policies

View Icelandair COVID-19 policies

At the Airport

Face mask

Our priority on board is the safety and well-being of our travelers and crew members. Wearing a face mask is mandatory on all Icelandair flights, and we require all our passengers to wear face masks from the time they board our aircraft until they disembark. We also recommend that all passengers use facial masks during their time at the airport.

Check-in

The airport is cleaned regularly.
Kiosks, check-in counters, doorknobs, handrails and other touch points are sanitized multiple times a day.
For your and our safety, hand sanitizers are available at the kiosks and check-in counters.
We ask you to regularly wash and/or sanitize your hands.
Your checked baggage will be handled following our strict safety protocols.
Use our Icelandair app or check in online to get your boarding pass; it ensures a touchless journey through the terminal building and into the aircraft.
Limit contact with people not in your travel group.
Consider checking in all your luggage and skip taking carry-on with you to minimize contact with others on board. Please note that temporarily only one personal item that fits under the seat will be allowed on board.

Airport guidance

Hand sanitizers are available in many places in the terminal building.
All Icelandair employees follow strict hygiene guidelines at all times.
Touchpoints such as trolleys, restaurants, waiting areas, and restrooms are sanitized multiple times a day.

Boarding

You will be asked to observe the 2-meter / 6-foot rule during boarding.
Please allow more time for boarding and avoid making long lines.
Once on board the plane, you are asked to take your seat immediately.
Lounges

Our lounge

No information provided
Onboard the flight

Face mask

Our priority on board is the safety and well-being of our travelers and crew members. Wearing a face mask is mandatory on all Icelandair flights, and we require all our passengers to wear face masks from the time they board our aircraft until they disembark. We also recommend that all passengers use facial masks during their time at the airport.
Our cabin crew will be wearing medical masks for the duration of the flight, as the health and safety of our passengers and crew is of the highest importance.
Please remember to wear your mask for the entire duration of the flight. The masks can be removed when eating and drinking.

Sanitiser kit

All passengers receive a personal protection package to use as they see fit. The package includes an antibacterial wipe for general use, disinfectant gel for hands, an extra face mask, and a sealable bag for used wipes and masks.

Meals & beverages

Service on board is limited to minimize contact between passengers and crew members.
On long-haul flights, we serve food that we have packed under the strictest safety conditions.
We do not refill your water during the flight, but we will give you a water bottle when boarding.

Onboard guidance

Consider not travelling with hand luggage to minimize contact and limit unnecessary movement around the cabin. If you have hand luggage with you, place it under the seat in front of you rather than in the overhead compartment.
Restrooms are disinfected before you board.
Stay in your allocated seat as much as possible during the flight. This is to minimize contact between passengers, and also facilitates contact tracing, in the unlikely event that a passenger tests positive for COVID-19.
Maintain personal space as best you can and show kindness and understanding towards your fellow passengers.
Cleaning

Our aircraft

The following surfaces are specifically disinfected before you board: screens, seat belts and buckles, tray tables, arm rests and window shades, light switches and air circulation controls, head rests, overhead lockers.
The HEPA – High Efficiency Particulate Air filters on board mean the air on board is better than in an office environment.
The air supply is fresh – we do not circulate the same air on board for longer than 2-3 minutes as it passes through a series of filters 20-30 times per hour, providing a regular supply fresh of cabin air.
When we all observe hygiene guidelines and make sure to comply with personal safety recommendations, we all contribute to cleaner air on board.
According to WHO, the World Health Organization, the risk of getting infected on board an aircraft is lower than on the ground due to the HEPA filters and air quality. Research has shown that there is little risk of any communicable disease being transmitted on board an aircraft.
Arrivals

Arrival guidance

No information provided

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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