IndiGo COVID-19 safety policies

Check the protective measures IndiGo have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with IndiGo during COVID-19 by reading their guidance and policies.

The information is taken from IndiGo website which can be viewed HERE

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IndiGo COVID-19 safety policies

IndiGo COVID-19 policies

View IndiGo COVID-19 policies

At the Airport

Airport guidance

You must fill in the health declaration on the Indigo website or app.
As contactless travel is the norm, web check-in is currently government mandated in India.
Ensure you download your baggage tag/identification number and affix it on the bag at a prominent place. You must complete your web check-in and obtain your boarding pass 72 hours to 1 hour before your flight departure.
Pre-printing of baggage tags is mandatory.
Download and register on the Aarogya Setu App and display the status of the app to the staff at the entry gate. A green status on your Aarogya Setu App is mandatory to enter the airport.
Thermal scanning will be done at different checkpoints.
Airport facilities for food and drink may also be limited during this time.

Hand luggage

Once onboard, you’ll need to stow your own cabin baggage and close the overhead lockers yourself.
Strict hand luggage limits are in place at Indigo. You will be asked to check-in your hand luggage if this contravenes limits.

Boarding

Maintaining social distancing at the boarding gate and inside the terminal transfer buses.
Show your identity card to the airline staff and self-scan your e-boarding pass
Follow social distancing for safety while at the aerobridge or commuting in the coach from the terminal building to the flight
Onboard the flight

Protective kit

All passengers receive a ‘Protective Kit’ with mask, hand sanitisers for use onboard the aircraft.

Cabin service

All Indigo staff and crew members have been equipped with sanitizers, gloves and personal protective equipment (PPE) for your safety.
Avoid any non-essential movement in the aisle
Water will be made available for all passengers where required.
The app may be used to purchase additional items prior to boarding. This includes food and beverage items.
Passengers may choose to purchase additional seats/ blocking seats through the website.
Cleaning

Our aircraft

Each aircraft is disinfected and sanitized before every flight using Environment Protection Agency (EPA) approved hospital grade disinfectants. Passenger seats, seat belt buckles, armrests, overhead nozzles, tray tables, galleys and lavatories are thoroughly disinfected given the frequency of contact.
The cabin air flows vertically from ceiling to floor and gets absorbed for filtration. This minimizes the spread of possible viruses in the cabin.
Indigo Airbus aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters which filter out recirculated air on-board to remove up to 99.999% of harmful airborne particles such as viruses and bacteria.
Arrivals

Deplaning

After the plane has landed, remain seated until cabin crew calls you to leave the plane in smaller groups.
Disembark the aircraft in an organized manner, following all social distancing norms.

Airport guidance

Follow social distancing, keep your face masks on and maintain all precautions when collecting your bags and exiting the terminal building
If you are a transit passenger, then you are requested to stay in the transit area only
Once you have exited the airport, make sure you follow the norms and health advisories set by the destination State/Union Territory you have entered.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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