Japan Airlines COVID-19 safety policies

See the protective measures Japan Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it is like travelling with Japan Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Japan Airlines website which can be viewed HERE

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Japan Airlines COVID-19 safety policies

Japan Airlines COVID-19 policies

View Japan Airlines COVID-19 policies

At the airport

General advice

Passengers are required to wear a face mask. In case it is difficult to wear a mask, please wear face shields or mouth cover in lieu of a mask.
Observe social distancing.
Regularly sanitize hands.
Utilize Automated Check-In Kiosks and Self Baggage Drop Machines to limit contact with others.

Security

Passengers are required to wear a face mask.
Observe social distancing.
Regularly sanitize hands.
Use of 2D boarding pass barcodes.

Boarding

Passengers are required to wear a face mask.
In case it is difficult to wear a mask, please wear face shields or mouth cover in lieu of a mask.
Please observe social distancing measures.
All passengers are asked to observe social distancing standards with one another while at the boarding gate. Additionally, we will implement a staggered boarding procedure for passengers to board the aircraft. We ask for your cooperation in following the instructions provided by airport staff.
Lounges

JAL Lounges

Face masks and face guards worn by airport staff.
Reception areas, restrooms, tables, juice dispenser areas are equipped with hand sanitizers.
Sterilization of dining area with chlorine dioxide sprays after hours. (Dining area in the lounges at Haneda and Naha Airport.)
Partition windows are set up at lounge counters and at face-to-face seating areas. (Selected airports)
Changes in our meal/beverage service and lounge operating hours - there are some changes in our lounge services.
When using the restrooms, please close the lid before flushing the toilet and wash your hands after each use.
Onboard the flight

Face masks

Passengers are required to wear a face mask.
Exceptions may be made for infants under 2 years of age and passengers who have medical conditions that would be complicated by wearing a mask.

In the cabin

Please try to remain in your seat unless necessary.
Please keep conversing to a minimum to prevent the spread of viruses.
We kindly ask our guests to sanitize their hands before and after using the restrooms.
When you flush the toilet, please close the lid.
Proper disposal of masks and tissues.
In order to prevent coronavirus infections, please do not leave used masks and tissues in the cabin. Where possible, please take them with you when you leave. When disposing of them, please put them in a plastic bag and close it firmly.
Please store your belongings by yourself.
If there is no storage space or you need assistance, please ask a flight attendant.
You can also store your belongings under the seat in front.
We have storage bag near the boarding gate which you can use to keep your belongings clean.

Sanitiser

Hand sanitizing sprays are available in lavatories
Antibacterial hand wipes will be provided

Meals & beverages

Domestic flights: All classes
We have temporarily stop the JAL TODOFUKEN STAMP Project from May 15, 2020.
We have temporarily stop the Inflight Snack Sales Service (Beer, Ice Cream) for Okinawa NAHA flights from June 1, 2020.
We have temporarily stop handling cash for inflight sales from July 1, 2020. If a passenger is interested in in-flight shopping, a cabin attendant will bring the items to the passenger. Please ask a cabin attendant.
Domestic flights: First Class
In order to maintain a safe and secure environment, the following measures have put in place.
Our hand towel service have temporarily changed to providing disposable pre-packaged wet towels.
Drinks have served in plastic and paper cups.
We have temporarily serve inflight meals with lids or in a package.
We have temporarily halt miso soup service for OSAKA ITAMI flights.
Domestic flights: Class J and Economy Class
We have temporarily suspended blanket and pillow service.
The temperature in the cabin may feel cold depending on your condition, so please bring clothes to put on such as jacket if necessary.
We will serve Cold green tea, Minute Maid® Apple Juice, SKYTIME,Coca-Cola®, mineral water, Hot coffee and soup from October 1, 2020.
Special drinks are also available for Class J.
International flights: All classes
Our hand towel service have temporarily changed to providing disposable pre-packaged wet towels.
We have temporarily stop handling cash for inflight sales from July 1, 2020. If a passenger is interested in in-flight shopping, a cabin attendant will bring the items to the passenger. Please ask a cabin attendant.
International flights: First Class
We have temporarily stop the magazine service from March 28, 2020.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.
International flights: Business Class
We have temporarily stop the magazine service from March 28, 2020.
Meals have individually wrapped or served with the lids on.
The service style have change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.
International flights: Economy Class
Meals have individually wrapped or served with the lids on.
Cleaning

Onboard

Thorough disinfection of the cabin
Disinfectant is used to clean areas around seat, including tables, armrests, screens, and controllers, as well as frequently touched surfaces, such as lavatory door knobs and faucet handles. (This procedure may be affected by aircraft rotation)
Mandatory face masks and gloves for our cabin crew
As a precautionary measure, cabin crew will wear face masks on international and domestic flights. They will also wear gloves when serving meals and beverages.
Arrivals

General info

Passengers are required to wear a face mask.
Exceptions may be made for infants under 2 years of age and passengers who have medical conditions that would be complicated by wearing a mask.
Please sanitize your hands regularly.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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