Jazeera Airways COVID-19 safety policies

Check the protective measures Jazeera Airways have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Jazeera Airways during COVID-19 by reading their guidance and policies.

The information is taken from Jazeera Airways website which can be viewed HERE

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Jazeera Airways COVID-19 safety policies

Jazeera Airways COVID-19 policies

View Jazeera Airways COVID-19 policies

At the Airport

Face mask

Please bring with you a mask and gloves to wear at all times in the airport and on-board your flight.

Airport guidance

Departing Passengers from Kuwait:
Passengers must sign up on the Kuwait Mosafer website before they come to the airport and enter all their travel details.
It is the passenger’s responsibility to check and comply with all entry requirements for the country they are travelling to, including any medical tests.
Departing citizens must have Covid medical insurance cover
All passengers must check-in online and download their boarding pass on the Jazeera App or print from the website.
Only limited food & beverages will be available on-board. We recommend you pre-book your meals when you check-in online.
Please arrive 3 hours at Kuwait Terminal 5 before your flight.
Your temperature will be taken before entry into the terminal.

Hand luggage

Passengers can only take a small bag (laptop or woman’s handbag) on-board the aircraft.
All other baggage will be placed in the hold either at check-in or at the gate.
Maximum weight of hand baggage is 7kg. If you check-in online and proceed to the gate with hand baggage over the limit it will be taken from you and sent to the hold.
Check-in baggage allowances have been increased by 7kg

Boarding

Passengers must wear a mask and gloves at all times in the terminal and during their flight.
Social distancing markers are on the floor throughout the terminal. Keep a safe distance from other passengers, where possible.
Do not queue up in line at the gate. You will be called by seat number and row.
Only approach the gate when called and have your boarding pass and passport ready.
Onboard the flight

Face mask

Keep your mask and gloves on at all times, except your mask when eating or drinking. As soon as you have finished eating or drinking please replace your mask.

Food & beverages

On flights where the J Café food service is offered only credit cards are accepted for payment. No cash transactions are permissible.

Cabin service

Jazeera cabin and flight crew all wear personal protection equipment (PPE) to ensure their safety and yours.
Sit in the seat assigned to you and do not move to another seat unless directed to by a cabin attendant.
Do not queue for washrooms and use them only if you really have to.
Cleaning

Our aircraft

The airline operates an anti-viral disinfection program in which it sprays the cabins after each flight, as well as fumigates them using antiviral high pressure disinfection sprays on seats and throughout the cabin.
Disinfectant chemicals used are internationally approved and safe for all passengers.
High-Efficiency Particulate Air (HEPA) filters are also in use. They are effective at capturing greater than 99.97% of airborne microbes in filtered air.
The aircraft’s air filters are also replaced frequently.
Arrivals

Deplaning

Upon arrival at your destination please remain in your seat.
Please do not stand up in the aisle and wait for instructions from the cabin crew when to disembark.
To maintain safety, passengers will be required to disembark in small groups.

Arrival guidance

In light of the Corona pandemic, many countries have imposed restrictions on entry.
You will go through a temperature check on arrival at Kuwait Terminal 5.
Arriving Passengers into Kuwait:
Passengers must sign in to the Shlonik App and enter their details before boarding their flight Watch Video
Passengers must have a negative PCR Covid certificate of an accredited test taken within 96 hours of arrival in to Kuwait and submit this to the airline at check-in
Passengers entering Kuwait will be subject to 14 days home quarantine from day of arrival

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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