COVID-19 safety policies

Check the protective measures have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with during COVID-19 by reading their guidance and policies.

The information is taken from website which can be viewed HERE

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View COVID-19 policies

At the Airport

Airport guidance

If possible, please check in early via our website or Jet2 app.
Protective screens are around most check-in desks.
Medical information should be provided if passengers are unable to wear a mask onboard. Otherwise this is required at all stages.

Hand luggage

The 10kg hand luggage remains in place however Jet2 strongly recommends passengers pack lightly, and will check-in hand luggage for free.


During boarding, check-in and on board Jet2 pay attention to the greatest possible distance and try to leave seats free between passengers whenever possible.
A touch-free boarding procedure is in place so each travelling passenger should have their passport and boarding pass ready to hold up and be scanned. You will have to lower your mask at this stage.
Boarding will be by small groups.
Onboard the flight

Face mask

For the benefit of all, masks are compulsory onboard all flights.

Food & beverages

Jet2 is commencing the previous onboard menu and tax-free shopping concept. Contactless will be accepted onboard.
Passengers can pre-book options via the website.

Other guidance

Stay in your seat as much as possible and please avoid queuing in the aisles and use contactless payment if you can.
Cabin crew won’t be able to help you put things in the overhead lockers.

Our aircraft

All Jet2 planes are disinfected nose to tail by a professional aircraft cleaning company every day.
On top of this, they regularly use a process called fogging, where a deep clean of planes with a long-lasting antiviral and antibacterial spray to make sure every surface is sanitised.
All aircraft have HEPA air filtration systems like those used in surgical theatres.


After landing, please wait until the airport gives permission to disembark. Please also keep sufficient distance when leaving the aircraft and in the airport.

Arrival guidance

In light of the Corona pandemic, many countries have imposed restrictions on entry. Please check the airline website for the latest information.
This will often involve completing a document or questionnaire prior to departing for your flight.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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