JetBlue Airways COVID-19 safety policies

Check the protective measures JetBlue Airways have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with JetBlue Airways during COVID-19 by reading their guidance and policies.

The information is taken from JetBlue Airways website which can be viewed HERE

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JetBlue Airways COVID-19 safety policies

JetBlue Airways COVID-19 policies

View JetBlue Airways COVID-19 policies

At the Airport

Face mask

All travelers 2 years and older must wear a face covering over their nose and mouth throughout their journey, including during check-in, boarding, while in flight and deplaning.


As part of the check-in process, all travelers are now required to complete a coronavirus health declaration that acknowledges that they have not tested positive, experienced symptoms (including a fever) or been in recent contact with anyone who has tested positive.
To reduce touchpoints at the airport, we are encouraging all customers to download the JetBlue app. Using the app, customers can check-in for a flight, add bags to a reservation and select a seat. At many of our airports, customers can easily print bag tags without having to touch the kiosk by scanning their mobile boarding pass.
We have increased the frequency with which we are cleaning common surfaces in our airport terminals with a hospital-grade disinfectant, particularly those touched most often by customers and crewmembers. You can feel more comfortable in the airport knowing that our kiosks, help desks and gate counters are being disinfected often.


For a touchless boarding experience, customers can self-scan the boarding pass within the app when ready to board. At many of our terminals, we also have floor decals in place to mark 6 feet and help with distancing during boarding.
We have temporarily suspended our normal group boarding procedures. Most customers will now board our planes from the back to the front.
Before boarding, we are distributing Personal Protection Packs, which include hand sanitizer and two disinfectant wipes for customers to use on board. Hand sanitizer is also available for both crewmember and customer use in our airport terminals.


No information provided
Onboard the flight

Face mask

All travelers 2 years and older must wear a face covering over their nose and mouth throughout their journey, including during check-in, boarding, while in flight and deplaning.
Masks with vents or exhalation valves are not permitted.
Plastic face shields may be worn in addition to a face covering but not in place of one.

Cabin seating

Limiting the number of travelers per flight and blocking seats
As the holiday season approaches, we’ll continue to provide more space between individuals who are not traveling together, while doing our best to keep families and those traveling together seated together.
We will sell less than 70% of seats on any JetBlue flight. Some rows on our larger planes will have all 3 seats available for those traveling together, and some rows on our smaller planes will have both window and aisle seats available.
For the duration of the holiday season, we’ll continue to limit capacity and block seats.
We’ll continuously monitor seat assignments behind the scenes to help seat parties together and provide space between those not traveling together where possible. Seat assignments may be modified to achieve an optimal onboard seating experience for everyone.
In addition, we’re creating buffer zones around all inflight crewmember jumpseats, to allow for added crewmember and customer safety.

Cabin service

Streamlining onboard service to minimize physical interactions and maximize safety and comfort.
Inflight crewmembers wear medical-grade gloves during service and masks throughout the flight.

Food & beverages

Temporarily suspending sales of onboard purchases like beer, wine, liquor, EatUp Boxes, EatUp Café, pillows and blankets.
Snack baskets and beverage service have been temporarily replaced with a pre-sealed snack and bottled water.
Grab & Go snacks from the Pantry are not available
Adjusting the Mint experience to combine meal and dessert on one tray with coverings on each food item, serve drinks in single-use cups and more.

Inflight entertainment

Our seatback entertainment options are still available, and personal mobile devices can be used as a seatback TV remote on certain aircraft so it is not necessary to utilize the touchscreen functionality. We also encourage customers to bring their own headphones since buy-onboard sales of earbuds has been suspended.

Our aircraft

We are conducting deep cleans of our aircraft each night and are applying a hospital-grade disinfectant called Sani-Cide EX3 that is effective against the coronavirus. Our tray tables and lavatories are disinfected before every flight, and we are also focused on other high touch areas such as seat covers, armrests and seatbelts during overnight cleanings.
For enhanced disinfecting, we are using electrostatic sprayers in our aircraft cabins during overnight deep cleanings. These devices apply an electric charge to the disinfectant, which allows it to fully coat and cling to surfaces inside our aircraft that may be otherwise hard to reach by hand with traditional aerosol or pump sprays.
In addition to our other cleaning and disinfecting enhancements on board, we are the first U.S. airline to test Honeywell’s UV Cabin System, which provides another layer of protection against viruses and bacteria on surfaces. This UV Cabin System is about the size of one of our beverage carts and has ultraviolet-c light arms that extend out and sweep the cabin to treat aircraft surfaces including seats, galleys and bathrooms in less than 10 minutes.
All of our aircraft are equipped with hospital-grade HEPA air filters. All recirculated air is passed through these filters before re-entering the cabin or being mixed with fresh air. HEPA filters remove 99.97% or more of particles, bacteria and viruses. All of the air in the cabin is completely changed about every three minutes with approximately 50% fresh air and 50% HEPA filtered air.

Customer Guidance

No information provided


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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