Jetstar Airways COVID-19 safety policies

Check the protective measures Jetstar Airways have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Jetstar Airways during COVID-19 by reading their guidance and policies.

The information is taken from Jetstar Airways website which can be viewed HERE

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Jetstar Airways COVID-19 safety policies

Jetstar Airways COVID-19 policies

View Jetstar Airways COVID-19 policies

At the Airport

Face mask

It is strongly recommended that you wear a mask throughout your flight. You can also bring your own mask if you’d prefer.
You don’t need to wear a face mask if you’re under the age of 12 years or you’re affected by a relevant medical condition - including problems with their breathing, a serious skin condition on the face, a disability or a mental health condition.

Airport guidance

Contactless check-in (either online or via our mobile App) is recommended
Social distancing measures, to minimise crowding
Contactless scanning of boarding passes further reducing shared contact
Hand sanitising stations throughout the terminal and progressively installed at departure gates where feasible.

Hand luggage

The hand luggage remains in place however Jetstar strongly recommends passengers pack lightly, as staff will not be able to offer any assistance in the cabin.


During boarding, check-in and on board Jetstar pay attention to the greatest possible distance. Please follow staff instructions.
A Fly Well pack will be provided containing a face mask and sanitising wipes ahead of boarding.
For flights between Australia and New Zealand and flights to and from Victoria, face masks are mandatory and must be worn at the boarding gate and for the duration of your flight. If departing Victoria, you should also be wearing a face mask before entering the airport terminal.
A touch-free boarding procedure is in place so each travelling passenger should have their passport/ ID and boarding pass ready to hold up and be scanned.
Onboard the flight

Face mask

We would recommend that masks are kept on at all times, other than when eating and drinking.


Sanitising wipes are provided for you to wipe down seat belts, trays and armrests if you’d like.

Food & beverages

In-flight catering: Jetstar have introduced a streamlined single-page laminated menu which is easy to wipe down and modified our card-handling procedures for buy-on-board service
You can buy food and drink on board (credit card payments only) or order up 24 hours in advance via Manage My Booking.

Other cabin service

Customers asked to limit movement around the cabin, once seated
Our people are trained with the latest hygiene protocols
Once onboard the plane, the risk of inflight transmission is extremely low.

Our aircraft

Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses.
Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.
Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets

Customer guidance

When disembarking the aircraft, place any used sanitiser wipes and facemasks back into your pack and dispose of them in the airport terminal bins on arrival.
Jetstar encourages you to download and activate the COVIDSafe app. The app helps quickly contact people who may have been exposed to the virus.
Passengers get one fee-free date change on new domestic flight bookings for travel until 15 December 2020
Be aware of entry requirements to non-Australian countries. These can be clarified directly on government websites or the IATA website.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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