LATAM Airlines COVID-19 safety policies

Check the protective measures LATAM Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with LATAM Airlines during COVID-19 by reading their guidance and policies.

The information is taken from LATAM Airlines website which can be viewed HERE

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LATAM Airlines COVID-19 safety policies

LATAM Airlines COVID-19 policies

View LATAM Airlines COVID-19 policies

At the Airport

Face mask

Masks are mandatory on all flights. They minimize the possibility of cross-infection among people on board.
It is essential to wear them correctly; they must cover your mouth and nose completely, reducing the drops expelled when breathing, coughing, or sneezing by 90%.
The types of face masks to be worn can be the traditional surgical ones, or the N95, as well as hand-made fabric masks, as long as they completely cover your nose and mouth.

Hand luggage

You may bring one carry-on bag with a limit of 10kg. LATAM asks you to pack your carry-on bag light enough so that you can lift it up and store it in the overhead bin without assistance.

Boarding

During the boarding process, the airline will follow the social distancing measures recommended by the health authorities.
LATAM have adjusted our boarding and disembarking process to avoid crowding
To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.
Priority boarding is available.

Other guidance

Arrive at the airport at least 3 hours before your flight departure time.
Only travelers will be allowed to enter the airport. If you need special assistance, you may be accompanied by someone.
At check-in counters, our agents will be stationed at a distance from one another, and plexiglass shields may be in place to ensure distancing
Check-in online or via the LATAM app.
Lounges

Our lounges

LATAM is taking special measures to protect our passengers and collaborators. For this reason, from March 19, 2020 the airline will be closing our 5 LATAM VIP Lounges until further notice.
Onboard the flight

Face mask

Masks are mandatory on all flights. They minimize the possibility of cross-infection among people on board.
It is essential to wear them correctly; they must cover your mouth and nose completely, reducing the drops expelled when breathing, coughing, or sneezing by 90%.
The types of face masks to be worn can be the traditional surgical ones, or the N95, as well as hand-made fabric masks, as long as they completely cover your nose and mouth.

Food & beverages

LATAM has simplified our food services by minimizing the handling of items and limiting each service to only one interaction.
This service is temporarily suspended, for both Economy and Premium Economy cabins, on domestic flights from Peru and Colombia at the request of local authorities.

Other changes

Crew adjusted our protocols to minimize interactions with passengers.
LATAM crew has guidelines to promote social distancing during flights and will organize passengers in order to avoid crowding when boarding the plane, upon arrival at the destination, etc.
Blocking the middle seat as a measure of social distancing is not recommended by IATA within its guidelines to ensure a safe flight.
As a preventive measure, crew will only distribute blankets upon request of the passenger.
The reading materials in the seat pockets have been removed
Movement in the aisles will be minimized during the flight.
Lavatories will be cleaned and disinfected regularly on all flights.
Cleaning

Our aircraft

Aircraft sanitation before and after the flight - The airline manually carries out thorough disinfection on all contact surfaces of our aircraft with 70% alcohol.
A sterile environment on board - During the flight, you will be breathing clean air, thanks to the action of HEPA filters that were implemented into the cabin ventilation system.
Arrivals

Deplaning

Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.

Arrival guidance

When you arrive at your destination airport, your temperature will be taken.
Before your trip, check each country's entry restrictions because of the spread of COVID-19. Keep in mind that this information is constantly changing. Therefore, we recommend you to keep checking the official websites of the country or state of your destination and be aware of the entry policies and exceptions that apply to your trip.
Passengers connecting between LATAM international flights in Sao Paulo (GRU), Santiago (SCL), or Lima (LIM) will have to check requirements for their transit and final destination.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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