Lufthansa COVID-19 safety policies

The protective measures Lufthansa have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. Find out what it will be like travelling with Lufthansa during COVID-19 by reading these policies.

The information is taken from Lufthansa website and full details can be viewed HERE

» Lufthansa COVID-19 Safety Rating

» COVID-19 Airline Safety Ratings

» A-Z Index of Airline COVID-19 policies

Lufthansa COVID-19 safety policies

Lufthansa COVID-19 policies

View the Lufthansa COVID-19 policies

At the Airport

Mobile Check-in

We strongly recommend to check in for your flight via our digital and mobile services on our website or within the Lufthansa app.

Baggage drop-off

Check your bags with our contactless self-service kiosks.

Hand luggage

Due to new regulations at the aviation security checkpoints in Germany, you are currently only allowed to carry one piece of hand luggage.

Security check

Please allow additional time for the modified airport security and screening processes.

Flight boarding

Contactless boarding by groups
Wait until your boarding group is called and board with minimum distance. Use our automatic boarding gates.

Lounges

Lounge re-opening

Adapted product range
The product range within the lounges has been adapted to the recent guidelines and limitations. Our current food and beverages menue is affected by this and is available only to a limited extent.

New opening
In November, the new Lufthansa lounge at Berlin Brandenburg Airport BER will be opened.

Lounges which are available again
After the reopening of some of our own lounges, our partner lounges in Prague, Sofia and Nice are also available to Lufthansa guests again. Of course all of the lounges of our Star Alliance partners that are in service are available to you as well.

Lounge access for Economy Class:
Starting from 39 Euros, you can visit the Lufthansa lounges in Frankfurt and Munich (limited availability). Simply show your Lufthansa boarding pass at the entrance and pay by credit card.

Permanent closing of lounges:
Unfortunately, a few of our lounges won't be opened again. The ones in Bremen, Dresden, Cologne, Leipzig/Halle and Nuremberg will remain closed. Internationally, our lounge in Delhi will not reopen, however the Air India Lounge is available to you instead.

Reopening of the First Class Terminal in Frankfurt:
Currently, we are working on reopening our First Class Terminal in Frankfurt – including the limousine service. The Lufthansa First Class Lounge in section A of terminal 1 has been reopened already.

Onboard the flight

Face masks

Don’t forget to bring your own face mask.
On long haul flights, we recommend you to bring several masks so that you can switch if necessary (once they get damp). You may also bring hand sanitizer if you wish, but please make sure to adhere to the regulations for traveling with liquids in your carry-on luggage. Throughout your stay on board, you must wear a mouth-nose-cover. Face shields, FFP2 masks with a valve, scarves and shawls are not permitted on board, as they allow the air to escape to the side and do not provide comparable protection. If you do not wear a mask and do not meet the requirements of this exemption, we must exclude you from transportation.

Sanitiser

Upon boarding we will provide you with disinfectant wipes. Please only use the disinfectant wipes provided by us for cleaning the surfaces in and around your seat.

Meals & Beverages

Short- and medium-haul flights - Economy class
less than 50 minutes there is no beverage service
longer than 50 minutes we will provide you with a bottle of water
longer than 65 minutes we offer additional coffee & tea on cross-border flights
longer than 120 minutes we offer you our usual beverage service
longer than 150 minutes we will serve you an additional snack
longer than 180 minutes we will serve you an additional vegetarian sandwich (preorder of special meals is still possible)

Short- and medium-haul flights - Business class
Here we offer you our usual food and beverage service.
Preorder of special meals is still possible.

Long haul flights - Economy class
We will serve a vegetarian dish and the usual beverage service.
Special meals may be ordered in advance.

Long haul flights - Premium Economy class
You will receive a menu card* and may choose from two dishes.
Special meals may be pre-ordered as before.
We are currently suspending the regional menu concept.

Long haul flights - Business class
You will receive a menu card* as usual and may choose from three main courses (first meal) or two dishes (second meal).
All snacks are individually packed.
We are currently suspending the regional menu concept

Long haul flights - First class
Our usual service* awaits you in First Class, but we will not offer an open menu.

Headsets

In Premium Economy Class and Economy Class you will receive disposable headphones, while guests in First Class and Business Class enjoy the usual service. On flights of more than 10.5 hours, mattresses are available as usual in Business Class.

Pillows & blankets

Short- and medium-haul flights
Due to the current situation, no pillows are available in Economy Class and Business Class. As a guest in Business Class you will receive a freshly washed blanket on night flights.

Cleaning

Aircraft cleaning

The frequency and intensity of cabin cleanings was further increased. This applies in particular to the fold-out tables, the armrests, the safety belts, washrooms and door handles.

Arrivals

Deplaning

Please consider your fellow passengers and maintain social distancing upon leaving the aircraft.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.