Mango COVID-19 safety policies

Check the protective measures Mango have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Mango during COVID-19 by reading their guidance and policies.

The information is taken from Mango website which can be viewed HERE

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Mango COVID-19 safety policies

Mango COVID-19 policies

View Mango COVID-19 policies

At the Airport

Face mask

Guests are to note that if they do not arrive at the airport with a mask, they will be prohibited airport entry.

Travel guidance

Only individuals travelling for essential or business travel reasons are permitted to travel by air during this phase of lockdown.
Currently Mango flights are permitted between Johannesburg, Durban and Cape Town.
All travellers must present a relevant travel permit and letter from their employer authorising travel. This will be checked at the entrance of airports and again at check-in / boarding.
Mango adheres to strict safety protocols and encourages our passengers to also adhere to mandated requirements for travel.
Due to these extra regulatory and safety protocols, we would advise our Guest to arrive at least two-and-half hours prior to flight.
Perspex shields have also been installed at the check-in counters as an additional protective barrier between team members and guests.
Use the Mobi-app and online check-in prior to arriving at the airport.

Hand luggage

Standard hand luggage restrictions are in place. Crew will not be able to assist in the placement of this so the airline recommends passengers to pack light, and only the essentials.

Boarding

The boarding & de-boarding will take place in smaller groups, at the gate and on board.
Mango urges all airport users to wear masks and adhere to social distancing markers on floors in areas such as check-in, security and boarding.
In these areas, the airline will also be implementing no touch policies, asking that ID documentation, ticketing and tickets are shown, instead of handed, to respective Mango team members.
Bus transfers will be avoided whenever possible
Onboard the flight

Face mask

It is compulsory for all Guests and crew to wear cloth masks prior to entering aircraft.

Sanitiser

Sanitiser will be provided for ground crews, air crews and Guests over this time.

Service changes

The airline will be strategically seating our passengers on-board all aircraft with exceptions made for Guests that are traveling together.
Catering will not be provided on aircraft once operations commence.
Guests are requested to bring along their own refreshments.
Cleaning

Our aircraft

All our aircraft will continue to be cleaned between flights and deep-cleaned each night. They are also all equipped with High-Efficiency Particulate Air (HEPA) filters that capture 99% of airborne microbes in filtered air.
In relation to further aircraft sanitisation requirements, together with Momentum Multiply, the airline is equipped with surface disinfectant sprays that sterilize and protect surface touch points on board our aircraft.
Complete disinfection of the aircraft interior
Arrivals

Deplaning

Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.
The airline will be increasing the turnaround times between flights to allow for the smooth flow of boarding and disembarking of passengers.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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