Norwegian COVID-19 safety policies

Check the protective measures Norwegian have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Norwegian during COVID-19 by reading their guidance and policies.

The information is taken from Norwegian website which can be viewed HERE

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Norwegian COVID-19 safety policies

Norwegian COVID-19 policies

View Norwegian COVID-19 policies

At the Airport

Face mask

Do I need to wear a face mask at the airport?
Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

Hand baggage

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.
You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.
If you have an overhead cabin bag included in your ticket type or you have purchase this in addition, you can check this in using our bag drop or check in desk prior to making your way to security.

Fast track

Due to the impact of Covid-19, we will be temporarily closing our Fast Track service.  We ask customers to please use the main security screening lines instead.

Travel guidance

A few days before your travel
A few days before your travel
Check entry requirements in advance.
Not to travel if you are not feeling well.
Ensure you’ve understood the specific requirements that may be in place for the airport you are departing from. Make sure you bring any necessary documents with you in your hand baggage
Pre-order a meal online

Boarding

Board at the safe distance from your fellow passengers
Scan your own boarding pass.
Onboard the flight

Face mask

Face masks are now mandatory for our passengers and crew on board our flights. You must bring your own face mask to be worn during boarding and throughout the flight.

Meals & beverages

Do you serve any refreshments or meals on board?
We are making some temporary changes to our food and drinks service on board.
Flights over 2.15 hrs
For flights departing from 17 August onwards we’ll have a limited selection of snacks and drinks for purchase. See our menu here
To limit surface contact on board, menu cards won’t be handed out and we will temporarily be unable to accept payments via cash.
All other flights currently operating
We don’t currently have a food and drinks service available on board and we advise you to prepare in advance and bring refreshments with you.
Some airports may also have limited facilities open to purchase food and drinks.
Pre-ordered meals
If you have pre-ordered a meal online for an international flight over 2.5 hours departing from 27 August, we’ll be serving a pre-packed cold meal box containing a savoury item, sweet item and small bottle of juice.
Special meals will be available from 28 March 2021. If you booked before this change and this alternative meal box isn’t suitable or you have special dietary requirements, you can request a refund of this service.
The sale of tax-free items will also be temporarily paused.
Cleaning

Our aircraft

To protect passengers, crew and other colleagues, we have introduced enhanced cleaning procedures and carry precautionary kits on all aircraft.
Should any suspected coronavirus cases occur on board, the crew is trained to handle such an event.
The aircraft across all Norwegian’s modern fleet are fitted with the latest air filtration technology. The HEPA filters are effective at capturing close to 100% of airborne microbes – including bacteria and viruses.
Arrivals

Guidance

Do I need to clear customs when connecting on to a domestic flight via Oslo?
All passengers travelling to Oslo with a domestic connection to any airport in Norway must collect their bags at arrival and clear customs at Oslo.
This is due to Government restrictions requiring all international passengers to be checked when entering Norway.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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