Nouvelair COVID-19 safety policies

Check the protective measures Nouvelair have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Nouvelair during COVID-19 by reading their guidance and policies.

The information is taken from Nouvelair website which can be viewed HERE

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Nouvelair COVID-19 safety policies

Nouvelair COVID-19 policies

View Nouvelair COVID-19 policies

At the Airport

Face mask

Wearing a face mask is mandatory inside the airport and during all stages of your journey: Check-in, boarding, landing, and on board during the entire flight.
Make sure you have enough masks for your trip.
If you wish, you can also bring disinfectant for your hands (less than 100ml).

Hand luggage

Only one piece of cabin baggage is accepted (a laptop, handbag, accessory or baby bag are considered each as a cabin baggage piece).
All other items must be checked in hold.

Boarding

Before boarding, your body temperature will be checked.
Temperature checking is an additional safety screening since fever is a common symptom of COVID-19.
To ensure physical distance, embarkation and disembarkation will be done sequentially by limited groups.
Similarly, the airline has increased the number of buses and we have reduced the number of passengers being on the gateway at the same time.
Lounges

Our lounges

Passengers should contact lounge providers for the latest opening details.
Onboard the flight

Face mask

For your well-being and those seated near you, a face covering is required during flight but you can remove it to eat or drink.
Please make sure to bring your own hand sanitizer.

Food & beverages

Meals served on board are adapted using pre-packaged foods and hermetically packaged drinks.
The ordered meal will be wrapped up in a special package.
Currently, you can pre-order a meal no later than 36 hours before your flight departure.

Other cabin service

Our lavatories are frequently cleaned during the flight.
Health measures make us adapt our service on board in order to minimize interactions and contacts.
On-board paper documents are removed.
On-board magazine. You can always download our onboard magazine ‘ DESTINATION’ via the website.
On-board duty free magazine. If you want to shop on board, Download the duty free magazine via the website.
Cleaning

Our aircraft

The airline regularly and carefully disinfects the entire interior of aircraft before and after each flight.
Nouvelair crews have masks, visors, protective gloves.
An electronic front-end thermometer is available on board and protective suits are available for the crew to deal with suspicious cases.
Air on board filtered and continuously renewed
The air is completely renewed at 99.97% permanently every 3 minutes during the flight, and is treated with HEPA filters.
Arrivals

Deplaning

Upon landing, passengers will need to adhere to the disembarkation instructions as advised by the cabin crew and observe the health and safety measures set by the authorities at the country of destination.

Arrival guidance

Baggage will be disinfected before handing it to the delivery belt.
All passengers arriving in Tunisia are required to fill in the healthcare sheet and hand it over to the health authorities at the arrival airport at the thermal detection points.
Acknowledgment of COVID-19 policy - All passengers (arriving or departing from Tunisia) must sign this document. This acknowledgment should be submitted to the check-in agent.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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