Philippine Airlines COVID-19 safety policies

Check the protective measures Philippine Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Philippine Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Philippine Airlines website which can be viewed HERE

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Philippine Airlines COVID-19 safety policies

Philippine Airlines COVID-19 policies

View Philippine Airlines COVID-19 policies

At the Airport

Face mask

All passengers must bring their own face masks to use at the airport and throughout the flight.
Failure to bring a face mask will mean that you will not be allowed to board your flight. We allow surgical, ear loop, or do-it-yourself masks, as well as other protective shielding (however, if you are traveling to or from Singapore, Xiamen, Macau or Honolulu, only surgical masks are allowed by the concerned local authorities; if you are traveling to or from Auckland, only medical-grade masks such as surgical masks and N95 respirators are allowed). Infants up to 2 years old are exempted from the face mask requirement.
Effective August 15, 2020 and in compliance to Philippine government regulations, passengers in PAL domestic and international flights must bring their own a face shield, together with a face mask, throughout the flight and inside the airports. The face shield must be of good quality—clear and sturdy with a snug fit that covers the entire face. Failure to bring a face shield will mean that you will not be allowed to board your flight. Infants up to 2 years old are exempted from the face shield requirement.

Check-in

Online check-in is encouraged. To ensure ample time for security checks, we urge passengers to arrive early at the airport:
4 hours prior to departure from Manila (International flights)
3 hours prior to departure from Manila (Domestic flights) and other airports

Hand baggage

Passengers must ensure that their carry-on bag is within the required specifications: Length of 22 inches / 56cm, Width of 14 inches / 36cm, Height of 9 inches / 23 cm, and Weight of 15 lbs / 7 kilos.
On top of the carry-on bag, only two of the following items may be carried inside the cabin: Laptop Computer, Small Bag, Overcoat / Wrap / Blanket, Reasonable amount of reading material/s, Small Camera or Binoculars, Infant Case, Infant Food, and Sealed Duty-Free Bag. For PWDs, the previous items shall be in addition to assistive devices.

General guidance

We will do our best to enforce social distancing while passengers are waiting, on queue, or inside PAL shuttle buses.
Passengers can expect thermal scans at entry points, distribution of locator forms that they would need to fill out, sanitizers available at designated areas, and other security checks. Our airport staff will be equipped with face masks and face shields. Passengers must also wear their face masks and face shields all the time.
Lounges

Mabuhay Lounge

All PAL Mabuhay Lounges will have sanitizing floor mats at the entry points.
Meals will be served in sealed packaging, while beverages will be served on demand.
Hand sanitizers will be available.
All lounge staff will likewise wear protective gear.
Onboard the flight

Face mask

All passengers must bring their own face masks to use at the airport and throughout the flight.
Failure to bring a face mask will mean that you will not be allowed to board your flight. We allow surgical, ear loop, or do-it-yourself masks, as well as other protective shielding (however, if you are traveling to or from Singapore, Xiamen, Macau or Honolulu, only surgical masks are allowed by the concerned local authorities; if you are traveling to or from Auckland, only medical-grade masks such as surgical masks and N95 respirators are allowed). Infants up to 2 years old are exempted from the face mask requirement.
Effective August 15, 2020 and in compliance to Philippine government regulations, passengers in PAL domestic and international flights must bring their own a face shield, together with a face mask, throughout the flight and inside the airports. The face shield must be of good quality—clear and sturdy with a snug fit that covers the entire face. Failure to bring a face shield will mean that you will not be allowed to board your flight. Infants up to 2 years old are exempted from the face shield requirement.

Sanitiser

We encourage passengers to bring their own sanitizers and their onboard travel essentials. You may bring hand sanitizers with maximum content of 70% alcohol, up to 10 pcs of 100mL as part of carry-on.

Meals & beverages

We will continue to follow strict Hazard Analysis Critical Control Point (HACCP) procedures when preparing inflight meals. Meals and snacks will continue to be in sanitized containers or secure packaging.

Cabin seating

Passengers can have flexibility to choose a seat depending on the space that they need. These seat options include a Distancing Seat for Premium Economy Class and Economy Class fare in all of our international flights (excluding our special flights) until November 30, 2020.
. We are suspending our Distancing Seat option for all domestic flights which will depart starting July 15.
This will free up the current limited domestic capacity to serve the urgent public need: bringing stranded individuals and OFWs home, and helping authorized travelers get to their destinations for essential business or family reasons.
When the flights are not full, we will continue to allocate seat assignments, upon check-in at the airport, in a way that maximizes personal distance between our passengers.
Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation.
Cleaning

Our aircraft

PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection.
All contact surfaces are wiped down using stronger cleaning agents, and the aircraft’s HEPA filters are maintained regularly.
Arrivals

Arrival guidance

Taking a COVID-19 RT-PCR Test is a requirement of the Philippine government for all arriving international passengers. Passengers who do not undergo the test may be refused for entry into the Philippines.
Immediate connecting flights for international to international and international to domestic routes are not allowed. Only domestic to international and domestic to domestic routes are allowed at this time.
Accomplish the Health Declaration Form and Arrival Card.
Undergo a temperature check, submit the Health Declaration Form upon deplaning, and proceed to the designated waiting area. Fill out the Affidavit of Undertaking.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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