Qantas Airways COVID-19 safety policies

Check the protective measures Qantas Airways have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Qantas Airways during COVID-19 by reading their guidance and policies.

The information is taken from Qantas Airways website which can be viewed HERE

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Qantas Airways COVID-19 safety policies

Qantas COVID-19 policies

View Qantas COVID-19 policies

At the Airport

Check-in

Contactless check-in - complete check-in using the Qantas app or online; save time and help us minimise crowding at check-in kiosks and service desks.
If you're travelling on an international flight, on your day of departure, proceed to the airport check-in counters located in the Departure area to check in and drop your bags.
Self-service Bag Drop - if you have a Q Bag Tag, you can use this when flying within Australia. If you have completed your check-in using the Qantas app or online, proceed straight to the self service bag drop (available at select airports) to check your bags. Alternatively, our check-in kiosks are available to print tags for checked baggage.

Airport guidance

Social distancing - implemented throughout the airport.
Enhanced cleaning - highly frequented areas are cleaned regularly.

Boarding

Social distancing - in waiting areas at departure gates and when boarding to minimise crowding.
Hand sanitising stations - available at departure gates.
Fly Well packs - collect your pack, containing a face mask and sanitising wipes, at the gate before you board.
Boarding - self-scanning of boarding passes.
Enhanced cleaning - highly frequented areas throughout the terminal are cleaned regularly.
Lounges

Our lounges

We’ve re-opened some Australian domestic Qantas operated lounges and you’ll notice we've made some temporary changes to your experience.
Entry requirements - you'll be required to provide your contact details as part of COVID-19 contact tracing requirements.
Capacity restrictions - social distancing rules apply, therefore access may be impacted by current government requirements.
Hand sanitising stations - installed throughout the lounge.
Amended services - hosted food and beverage services replace our traditional self-serve buffets.
Regular cleaning - highly frequented areas are cleaned regularly.
Onboard the flight

Face mask

Flights to, from and within Victoria
It's mandatory for you to wear a face mask if you’re flying to, from or within Victoria.
Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition.
When travelling from or within Victoria, you'll need to wear your mask as soon as you enter the airport and also inflight. When travelling to Victoria, you'll need to wear your mask during boarding and inflight.
Ensure you’re aware of any government requirements that apply while in Victoria, including wearing face masks and coverings.
All other Australian domestic flights
While wearing a face mask isn’t mandatory on other flights, it’s strongly recommended that you wear a face mask for everyone’s peace-of-mind.
Face masks and sanitising wipes are included in your Fly Well pack which is collected at the boarding gate, and you can bring your own mask to wear if you prefer.
Flights between Australia and New Zealand
It's mandatory for you to wear a face mask if you’re flying between Australia and New Zealand.
Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition.
You'll need to wear your mask during boarding and inflight.
Ensure you’re aware of any government requirements that apply.
Fly Well pack - the face mask and sanitising wipes in your pack are for use inflight, and additional sanitising wipes are available on request. We strongly recommend you wear your face mask while travelling.

Meals & beverages

Amended services - we've temporarily reduced our food and beverage offering.

Inflight entertainment

Our inflight entertainment is also temporarily paused and we recommend you bring alternative material for your entertainment on longer flights.

Customer guidance

Inflight - once seated, our crew will ask you to limit movement around the cabin. The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face. The direction of inflight airflow is ceiling to floor.
Cleaning

Our aircraft

Cabin air - our aircraft air conditioning systems are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is refreshed every few minutes, ensuring the highest possible air quality.
Enhanced cleaning - our aircrafts are cleaned with a disinfectant effective against coronaviruses, with a focus on the high contact areas of seats, seatbelts, overhead lockers, air vents and toilets. Our people are trained in the latest hygiene protocols.
Arrivals

Customer guidance

Some Australian states and territories, and international governments, have introduced measures, including additional health and safety protocols, in response to Coronavirus. Check the latest government travel requirements for your destination.
Fly Well pack - when disembarking the aircraft, place any used sanitising wipes back into your pack, and dispose of it in the airport terminal bins on arrival.
Social distancing - implemented throughout the airport.
Enhanced cleaning - highly frequented areas are cleaned regularly.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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