SATA Azores Airlines COVID-19 safety policies

Check the protective measures SATA Azores Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with SATA Azores Airlines during COVID-19 by reading their guidance and policies.

The information is taken from SATA Azores Airlines website which can be viewed HERE

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SATA Azores Airlines COVID-19 safety policies

SATA Azores Airlines COVID-19 policies

View SATA Azores Airlines COVID-19 policies

At the Airport

Face mask

The use of a mask is mandatory for access and stay in airports and airplanes.

Airport guidance

Keep the recommended social distance and respect the displayed signs.
You will have hand sanitizer at your disposal at various airport venues. Disinfect your hands whenever necessary.
You will find our staff protected with masks and gloves.
Acrylic protections have been placed to reduce the risks of proximity at check-in.
You must present your documents and only you must handle them.
In close cooperation with the airport authorities, your transit through the airport has been reassessed to reduce the risks of exposure or contagion.
It is to be expected that there will be delays at some points, so you should present yourself at the airport on time.
Additional care has been taken in the hygiene of the boxes used to deposit your belongings, during the security check.

Hand luggage

Passengers traveling without cabin baggage have priority when boarding.
You should limit your cabin baggage to the essentials, and to volumes that can be handled only by you.
When the cabin volume limit is reached, your carry-on baggage may have to be carried in the aircraft's hold.

Boarding

The boarding and arrival gates and all other common areas will be cleaned with high regularity.
The boarding and disembarking will be done with the safety distances assured.
Attend the boarding gate in advance and follow the instructions.
Passengers traveling without cabin baggage have priority when boarding.
Passengers who, due to health conditions, cannot wear a protective mask, will be allowed to board as long as they wear a protective visor, and provide a duly completed medical certificate.
To obtain the form, which must be filled out by a qualified physician, passengers should contact the airlines sales offices or Contact Center.
Lounges

Our lounges

The SATA lounge is currently non-operational.
Onboard the flight

Face mask

The use of a mask is mandatory for access and stay in airports and airplanes.

Food & beverages

The onboard meal service is limited and suitable for the duration of your trip.
On domestic flights, a bottle of water will be offered to all passengers, and on international flights, the meal will be a snack accompanied by a beverage.
We give preference to sealed and packaged products, guaranteed by a certified company.

Service changes

Limited authorized volumes in the cabin, to reduce movements and contacts in it
Our crew is qualified to take all necessary measures in the event of a symptomatic case being detected on board.
Cleaning

Our aircraft

SATA proceeds daily to the thorough hygiene and disinfection of all aircraft, employing a process of nebulization, and with additional cleaning and disinfection procedures specific to the coronavirus, in line with the guidelines of the Health Authority and following the procedures of aeronautical safety.
The aircraft are also carefully sanitized and disinfected, reinforcing the cleaning of frequent contact surfaces after each flight.
All aircraft are equipped with a vertical air recycling system, limiting the mixing of air throughout the cabin and allowing the total renewal of cabin air at high frequency, every 2-3 minutes, more than twenty times per hour.
In the lavatories and galley, the air is extracted directly from outside.
The system uses HEPA (High-Efficiency Particulate Air) filters, which remove more than 99.9% of the particles, viruses, and bacteria, identical to those used in operating rooms in hospitals.
Arrivals

Arrivals guidance

Before you arrive in the Azores: 1) complete a passenger questionnaire and 2) take a COVID-19 test 72 hours before you travel and upload your test result
After you have completed the form, you will receive a code for presentation to the health authorities on arrival.
On arrival, you will be subject to health screening. If you have not completed the passenger questionnaire online, you will be asked to fill in a form manually at the airport and show proof of a negative COVID-19 test.
If you do not have proof of a COVID-19 test, you will be able to take a test at the airport but remember you will have to self-isolate at your accommodation until you receive your test results.
If you test positive, you will have to repeat the test at weekly intervals until the result is negative.
If you are staying for more than 7 days, you will have to repeat the test locally 6 days after the first test.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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