Singapore Airlines COVID-19 safety policies

Check the protective measures Singapore Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Singapore Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Singapore Airlines website which can be viewed HERE

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Singapore Airlines COVID-19 safety policies

Singapore Airlines COVID-19 policies

View Singapore Airlines COVID-19 policies

At the Airport

Face mask

All passengers above the age of two must wear a face mask throughout the flight due to regulatory requirements, except while eating and drinking. Replace the face mask once it is damp, and do not reuse single-use masks. Before you dispose of your face mask, wrap it in tissue paper or put it in a plastic bag and seal tightly before disposing of it in a closed bin. Remember to wash your hands afterwards. If you have a medical condition that prevents you from wearing a face mask and travel cannot be avoided, please obtain a certified doctor’s letter of exemption, indicating that you are unable to wear a face mask for a sustained period of time and bring this with you on your day of travel.

At Changi Airport

At Singapore Changi Airport, as well as most airports around the world, you will find hand sanitisers available at common areas for your use. High-touch surfaces such as baggage trays are cleaned and disinfected more frequently.
Passengers and staff alike are required to undergo temperature screening, practise safe distancing, and wear a face mask based on local regulatory requirements.

Check-in

To minimise contact, we recommend that you check in online or via the SingaporeAir mobile app 48 hours to 90 minutes before flight departure. If you are departing from Singapore, you may use the app to generate your mobile boarding pass and print your bag tags at the self-service kiosks at selected airports.

Pre-ordering

Pre-order your duty-free shopping ; Inflight shopping has been suspended, so you may wish to place your orders on KrisShop.com to have your purchases delivered directly to your seat on board the aircraft.
Lounges

SilverKris Lounge at Changi Airport T3

All Suites, First Class, and Business Class passengers, as well as PPS Club members and KrisFlyer Elite Gold members, have access to our SilverKris Lounge (Business Class) at Changi Airport Terminal 3. All our other lounges are temporarily closed.
In place of a buffet, à la carte meals are served at the lounge. All magazines and newspapers have also been removed. However, you may still enjoy complimentary access to over 150 publications via our e-Library on the SingaporeAir mobile app.
If you are a PPS Club member, Suites, First Class or Business Class passenger transiting through Singapore Changi Airport, you can access the premium waiting area in your designated transit holding area instead.
Onboard the flight

Face mask

All passengers above the age of two must wear a face mask throughout the flight due to regulatory requirements, except while eating and drinking. Replace the face mask once it is damp, and do not reuse single-use masks. Before you dispose of your face mask, wrap it in tissue paper or put it in a plastic bag and seal tightly before disposing of it in a closed bin. Remember to wash your hands afterwards. If you have a medical condition that prevents you from wearing a face mask and travel cannot be avoided, please obtain a certified doctor’s letter of exemption, indicating that you are unable to wear a face mask for a sustained period of time and bring this with you on your day of travel.
For the safety of our passengers, our cabin crew will be wearing masks throughout the flight, as well as goggles or eye visors when interacting with passengers. Gloves are worn when serving meals.

Sanitiser kit

You will receive a complimentary kit containing a face mask, hand sanitiser and disinfectant surface wipe for your well-being.
An anti-bacterial wipe will be provided together with your meal.

Meals & beverages

To ensure the safety of our customers and crew, meal and beverage services have been simplified. Customers who require special meals can request for one from a reduced list based on International Air Transport Association guidelines.”

Seating info

Due to regulatory requirements to keep transit and non-transit passengers apart, a row of seats, an aisle, a galley or an equivalent distance is used to separate the transit and non-transit seating zones. Customers are required to stay in their designated seating zone throughout the flight.

Service items

You can be assured of fresh linens on every flight. We replace headsets, headrest covers, pillow covers, bedsheets and blankets after every flight. Linens are also washed at high temperatures to disinfect them after every use.
You may use the SingaporeAir mobile app to remotely control your KrisWorld inflight entertainment system. The app also provides complimentary access to an extensive e-Library with over 150 publications. We recommend that you download your preferred publications before your flight.
We have removed all seatback literature, and temporarily suspended the distribution of children’s amenities and arrival cards, to minimise your contact with physical surfaces for a safer journey.
Cleaning

In the cabin

Even before you board, the aircraft is thoroughly cleaned, with extra care taken to sanitise common surfaces.
We also clean the lavatories more often throughout your flight with high-strength disinfectants.
Every aircraft in the Singapore Airlines Group fleet is equipped with HEPA* filters, which remove more than 99.9% of the microbes in the air. Cabin air is also refreshed every two to three minutes throughout the flight.
Arrivals

Arrivals guidance

You may be asked to complete a basic health declaration and provide your travel history at the airport.
If you are entering Singapore, you should submit an electronic health declaration up to three days before your flight.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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