Solaseed Air COVID-19 safety policies

Check the protective measures Solaseed Air have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Solaseed Air during COVID-19 by reading their guidance and policies.

The information is taken from Solaseed Air website which can be viewed HERE

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Solaseed Air COVID-19 safety policies

Solaseed Air COVID-19 policies

View Solaseed Air COVID-19 policies

At the Airport

Face mask

You must wear a mask at the airport and inside the aircraft in order to help other passengers feel at ease.

Airport guidance

Ground crew wear masks and, as necessary, face shields in order to put passengers at ease while they use our services.
Solaseed has also installed plastic curtains at our airport counters.
During boarding procedures, please use the self service check-in machine and self service baggage drop machine.
Sanitizer has been made available at the airport counter, security check area, boarding gates, and other locations. Please use it as appropriate.
Social distancing can be maintained by issuing numbered tickets so that customers don't have to wait in line at the check-in service counter.

Hand luggage

Where possible, check in your baggage instead of bringing it into the aircraft as carry-on baggage to avoid congestion in the aircraft aisles.
"Baggage storage bags" are provided at boarding gates to help passengers securely keep their baggage stowed at their feet aboard the aircraft.
These bags are convenient for gathering multiple souvenirs and other items together and stowing them at your feet.

Boarding

There is a changed approach to airplane boarding. Now passengers are invited to board in small groups.
Please take your temperature before boarding.
Please maintain a proper distance from the passengers in front of you while boarding and getting off the aircraft.
Onboard the flight

Face mask

You must wear a mask at the airport and inside the aircraft in order to help other passengers feel at ease.
Cabin attendants wear masks in order to put passengers at ease during the flight.

Service guidance

Please cooperate with measures to prevent the spread of infection, such as maintaining your distance from others and refraining from talking in a loud voice.
Some in-flight services, such as beverages and in-flight shopping, have also been suspended.
Passengers who wish to change seats in order to maintain their distance from other passengers can change seats using a self service check-in machine.
In order to prevent the spread of disease inside the aircraft, please note that cabin attendant assistance is minimized
Please inform a cabin attendant if you wish to change seats in order to maintain your distance from other people or if you wish to use disinfecting wipes.
When using the lavatory on board the aircraft, please close the toilet lid before flushing.
Please inform a cabin attendant if you feel unwell.
Cleaning

Our aircraft

Large quantities of fresh atmospheric air are taken in to replace all the air inside the aircraft every approximately three minutes.
Installation of high-performance filters in all aircraft
Air inside the aircraft is filtered by high-performance air filters and then supplied to the passenger cabin. These are the same filters used for the air conditioning equipment in hospital operating rooms.
In order for our passengers to have peace of mind when flying with us, we periodically use alcohol to sanitize areas that come into contact with passengers' hands, including trays, armrests, and lavatory door latches.
Arrivals

Deplaning

Boarding is completed in an organised manner and passengers should follow crew member instructions.

Arrival guidance

Passengers should maintain use of masks until they are out of the terminal building.
Appropriate social distancing at baggage reclaim points is also encouraged.
Baggage on the baggage carousel is spaced evenly apart (at least one meter) to ensure that passengers can safely retrieve their checked baggage during the baggage claim procedure.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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