Star Flyer COVID-19 safety policies

Check the protective measures Star Flyer have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Star Flyer during COVID-19 by reading their guidance and policies.

The information is taken from Star Flyer website which can be viewed HERE

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Star Flyer COVID-19 safety policies

Star Flyer COVID-19 policies

View Star Flyer COVID-19 policies

At the Airport

Face mask

Please be sure to wear a mask at the airport and on the plane to alleviate the anxiety between passengers. (Excludes small children, including infants, and customers who have difficulty wearing)
In addition, we may refuse boarding for passengers who do not wear masks and passengers who are not in good physical condition due to fever or strong fatigue.
All Star Flyer employees carry out temperature and health checks before starting work.

Boarding

A disinfectant solution is installed near the boarding gate. Please use a disinfectant solution, etc. to thoroughly disinfect your hands.
In addition, we may refuse boarding for passengers who do not wear masks and passengers who are not in good physical condition due to fever or strong fatigue.
Please hold the 2D barcode or IC over the ticket gate and take the boarding guide form (pink paper) by yourself.

Airport guidance

A disinfectant solution is installed near the entrance of the security checkpoint. Please use a disinfectant solution, etc. to thoroughly disinfect your hands.
When lining up at the counter, etc., please follow the instructions and displays of the staff and cooperate in securing the space between customers.
Vinyl curtains are installed on the counter, and acrylic partitions are installed on the low counter.
A vinyl curtain is installed between the automatic check-in machines.
We regularly disinfect and disinfect equipment and fixtures such as check-in counters, automatic check-in machines, wheelchairs, and strollers.
At the time of booking, you can specify your own seat for boarding. Customers who have already selected their seats in advance can use the "skip service" as it eliminates the need for boarding procedures at conventional counters and automatic check-in machines (for some fares, the skip service is available). It may not be available).

Hand luggage

In addition to personal belongings, please carry up to one piece of baggage to avoid congestion on the plane.
Onboard the flight

Face mask

Please be sure to wear a mask at the airport and on the plane to alleviate the anxiety between passengers. (Excludes small children, including infants, and customers who have difficulty wearing)
In addition, we may refuse boarding for passengers who do not wear masks and passengers who are not in good physical condition due to fever or strong fatigue.
Also, please be aware of cough etiquette even on board the aircraft, and refrain from talking in a short distance or in a loud voice.
The cabin is regularly cleaned and disinfected, but we will provide disinfectant sheets to customers who wish

Cabin service guidance

We will suspend the rental of blankets, portable chargers and headphones.
In addition, gloves will be worn during drink service.
In-flight sales will resume on September 1st (Tuesday).
In-flight paid services will continue to be suspended.
Cleaning

Our aircraft

All jet aircraft (A320 type aircraft) operated by our company are equipped with a high-performance air filter * to keep the air circulating in the aircraft clean, and the air inside the aircraft always takes in new air from outside the aircraft. By circulating it in the air and then discharging it to the outside of the aircraft, everything is replaced in about 2 to 3 minutes.
In addition to cleaning every flight, we disinfect the cabin every night at night, and apply alcohol to the parts that customers touch, such as tables, armrests, seats around seats such as seat TV screens and controllers, and toilet doorknobs.
Arrivals

Airport guidance

When lining up at the counter, etc., please follow the instructions and displays of the staff and cooperate in securing the space between customers.
Please be sure to wear a mask at the airport and on the plane to alleviate the anxiety between passengers. (Excludes small children, including infants, and customers who have difficulty wearing)

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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