Sun Country Airlines COVID-19 safety policies

Check the protective measures Sun Country Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Sun Country Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Sun Country Airlines website which can be viewed HERE

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Sun Country Airlines COVID-19 safety policies

Sun Country Airlines COVID-19 policies

View Sun Country Airlines COVID-19 policies

At the Airport

Face mask

The airline requires our passengers to wear face coverings. As recommended by the CDC, covering your nose and mouth while in the airport and on the airplane helps protect your fellow passengers and our crews.
Children under the age of two are exempt from this requirement.

Airport guidance

Allow extra time at the airport. Where possible utilised online check-in.
All travelers completing check-in will be required to accept and confirm statements relating to their health.
At the airport, The airline has distributed additional hand sanitizers for both our guests and crews to use at ticket counters and boarding gates.

Hand luggage

No additional restrictions are placed on hand baggage although limiting the weight and size of this is highly recommended.

Boarding

Boarding the aircraft is in smaller groups from the last row to the first, and boarding gate areas are deep cleaned once everyone is on the flight.
Priority and pre-boarding continues to be offered.
Onboard the flight

Face mask

The airline requires our passengers to wear face coverings. As recommended by the CDC, covering your nose and mouth while in the airport and on the airplane helps protect your fellow passengers and our crews.
Children under the age of two are exempt from this requirement.
The airline is requiring all our customer-facing employees to wear masks.

Cabin service

The airline will be suspending all inflight food and beverage service until further notice.
This includes both our complimentary beverage service as well as any buy-on-board products.
The airline welcome any guests to bring their own food and non-alcoholic beverages on board,
As always, FAA regulations prohibit passengers from drinking alcohol on board the aircraft unless it is served by a Sun Country Airlines flight attendant.
Additional cleanings of high-use areas such as lavatories, tray tables, and armrests using disinfectant specifically designed to eliminate viruses and bacteria (including coronavirus).
Cleaning

Our aircraft

Our aircraft are equipped with state-of-the-art circulation systems which use a high-efficiency (HEPA) filter to circulate the air and remove more than 99% of airborne particles.
The airline continues to follow the CDC guidelines for cleaning and disinfecting the surfaces on our aircraft.
The airline has also added additional cleanings of high-use areas such as lavatories, tray tables, and armrests.
The airline is using disinfectant specifically designed to eliminate viruses and bacteria (including coronavirus).
These take place on aircraft as they overnight at MSP airport, and throughout the day for aircraft on the ground longer than two hours.
Arrivals

Deplaning

Passengers will now exit the plane from front-to-back. While disembarking, passengers should strictly adhere to social distancing norms.

Arrival guidance

Please keep your face masks on, follow social distancing norms and maintain all precautions while collecting your baggage and exiting the airport.
Upon arrival, passengers should comply with the health protocols of the respective state.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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