SunExpress COVID-19 safety policies

Check the protective measures SunExpress have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with SunExpress during COVID-19 by reading their guidance and policies.

The information is taken from SunExpress website which can be viewed HERE

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SunExpress COVID-19 safety policies

SunExpress COVID-19 policies

View SunExpress COVID-19 policies

At the Airport

Face mask

Please note that wearing a surgical (medical) mask in a way that covers your mouth and nose on board your flight is mandatory and masks made out of cotton or fabric are not allowed.
SunExpress advises you to bring a pair of extra masks in order to replace it every four hours.
If you are not able to use a face mask due to medical reasons, you need to present a signed and stamped report from a doctor that should be not older than a week.
Please avoid using a face mask for infants (0-2 years old) due to the risk of suffocation. It is not mandatory for children under the age of 6 to wear a face mask on board.
However, the use of face masks with a suitable size for children who are between the ages of 6 and 12 is recommended.

Airport guidance

Before the departure, please ensure that you are informed about the current travel advice and entry requirements of the respective countries.
Turkish citizens are obligated to provide a ‘HES code’ during the booking or check-in at the latest.
For all international flights, the check-in procedures start from approximately three hours until one hour prior to your departure. For all domestic flights, check-in is available from two and half hours until 45 minutes prior to your departure.
SunExpress recommends that you use our convenient online check-in service from the comfort of your home. You can also make a seat reservation besides our other service offers such as transportation to the airport or pre-order of meals for your inflight experience during online check-in.

Hand luggage

On all of our flights hand luggage is not permitted in the cabin.
You may only carry a small handbag, a laptop bag and baby equipment.
Correspondingly, it is possible to take an additional 4 kg of checked luggage with you free of charge.
Please note that only one piece of hand luggage is permitted when passing through security checks at some airports.

Boarding

Arrive at your boarding gate at least one hour before departure and have your boarding card and passport ready, along with your HES number (only valid for Turkish citizens), in order to ensure swift and contact-free boarding to the greatest possible extent.
Keep your distance: the usual social distancing rules also apply when boarding. Accordingly, boarding will take place in small groups.
If SunExpress has to use a shuttle bus to get you to or from the plane, a maximum of 50% of the available seats will be occupied. This will also allow us to maintain the necessary safety distance here.
Onboard the flight

Face mask

Please note that wearing a surgical (medical) mask in a way that covers your mouth and nose on board your flight is mandatory and masks made out of cotton or fabric are not allowed.
SunExpress advises you to bring a pair of extra masks in order to replace it every four hours.
If you are not able to use a face mask due to medical reasons, you need to present a signed and stamped report from a doctor that should be not older than a week.
Please avoid using a face mask for infants (0-2 years old) due to the risk of suffocation. It is not mandatory for children under the age of 6 to wear a face mask on board.
However, the use of face masks with a suitable size for children who are between the ages of 6 and 12 is recommended.

Cabin service

If the flight is not fully booked, SunExpress will try to leave the middle seats free.
Our crew will distribute disinfecting cleaning cloths. Disinfectant is also available in the toilets.
SunExpress are not allowed to offer you any food on board with a flight time less than two hours.
For flights that last more than two hours, a special range of packaged food and beverages will be offered on board.
To reduce contact on board, you can pay with your credit/debit card or opt for pre-ordering your meal while booking your flight on our website.
SunExpress is currently not distributing any printed copies of our in-flight magazine SunTimes. You can read the latest issue at your leisure on your smartphone or tablet with the SunTimes app for iOS and Android or at SunTimes magazine.
Cleaning

Our aircraft

The air in the cabin is completely replaced every three minutes, the air flows from the top to the bottom of the cabin and high-performance filters are used.
Furthermore aircraft are intensively cleaned after each flight.
SunExpress aircraft are generally cleaned in accordance with the highest hygiene standards after each flight.
The aircraft cabin is cleaned using strictly stipulated procedures that comply with the requirements of the authorities.
Arrivals

Deplaning

Please be patient once the plane has landed. Passengers will be asked to disembark one row at a time. Please carefully follow the announcements made by our crews.

Arrival guidance

The decision of quarantine may vary depending on the regulations of the destination country. SunExpress strongly advises you to check the quarantine applications of the destination country before making your travel plans.
New regulations might have been put in place for the baggage claim process in order to reduce physical contact at the arrival airport. Please follow the instructions of the airport authorities.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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