COVID-19 Airline rating

Sunwing Airlines COVID-19 safety policies

Check the protective measures Sunwing Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Sunwing Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Sunwing Airlines website which can be viewed HERE

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Sunwing Airlines COVID-19 safety policies

Sunwing Airlines COVID-19 policies

View Sunwing Airlines COVID-19 policies

At the Airport

Face mask

All passengers and crew are now required to wear non-medical masks or face coverings at the airport and on board the aircraft as mandated by the Government of Canada.

Airport guidance

Before the departure, please ensure that you are informed about the current travel advice and entry requirements of the respective countries.
Self-service check-in and passenger processing have been implemented at the airport where possible.
Physical distancing guidelines are in place at the check-in area and around the terminal.
Check-in terminals, counters and high-touch areas are cleaned and disinfected regularly.
All staff and crew members will be wearing face coverings at the check-in area and around the terminal.

Hand luggage

Standard hand luggage restrictions apply.
The airline recommends packing light to expedite boarding and disembarking. Crew will not be able to assist with hand luggage onboard.

Boarding

Keep your distance: the usual social distancing rules also apply when boarding. Accordingly, boarding will take place in small groups.
Onboard the flight

Face mask

All passengers and crew are now required to wear non-medical masks or face coverings at the airport and on board the aircraft as mandated by the Government of Canada.
All staff and crew members will be wearing face coverings for the duration of the flight.

Cabin service

SunWing may offer a special range of packaged food and beverages will be offered on board.
To reduce contact on board, you can pay with your credit/debit card or opt for pre-ordering your meal while booking your flight on our website.
Most printed materials on board (including those in seatback pockets) have been removed.
Avoid using washrooms or moving around unnecessarily during the flight.
Cleaning

Our aircraft

Every aircraft has HEPA air filters installed, which remove 99.9% of airborne particles in the cabin.
Aircraft are thoroughly cleaned and disinfected after each flight.
As travel requirements are changing rapidly as a result of COVID-19, it is the traveller’s responsibility to regularly check the restrictions put in place by the border authorities of the country you are planning to visit.
This includes travel restrictions and self-isolation plans as required under Canadian federal, provincial and territorial jurisdiction.
Arrivals

Deplaning

Please be patient once the plane has landed. Passengers will be asked to disembark one row at a time. Please carefully follow the announcements made by our crews.
New regulations might have been put in place for the baggage claim process in order to reduce physical contact at the arrival airport. Please follow the instructions of the airport authorities.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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