Swoop COVID-19 safety policies

Check the protective measures Swoop have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Swoop during COVID-19 by reading their guidance and policies.

The information is taken from Swoop website which can be viewed HERE

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Swoop COVID-19 safety policies

Swoop COVID-19 policies

View Swoop COVID-19 policies

At the Airport

Face mask

Travellers are mandated to wear a face covering or mask on board the aircraft for the entirety of the flight and must do so when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Airport guidance

Travel with your own regulation-size hand sanitizers or disinfectant wipes (in containers 100 ml/100 g or less).
The direct family of Canadians or Permanent Residents that have a foreign passport will need to be checked in at the airport by an agent.
Touchless temperature screening for symptoms.
Physical distancing guidelines are in place at the check-in area and around the terminal.
Check-in terminals, counters and high-touch areas are cleaned and disinfected regularly.

Hand luggage

Standard hand luggage restrictions apply.
The airline recommends packing light to expedite boarding and disembarking. Crew will not be able to assist with hand luggage onboard.

Boarding

Keep your distance: the usual social distancing rules also apply when boarding. Accordingly, boarding will take place in small groups.
Onboard the flight

Face mask

Travellers are mandated to wear a face covering or mask on board the aircraft for the entirety of the flight and must do so when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Cabin service

Swoop will no longer off in-flight catering services during flights. Passengers may carry onboard their own food and non-alcoholic beverages.
Most printed materials on board (including those in seatback pockets) have been removed.
All staff and crew members will be wearing face coverings for the duration of the flight.
Avoid using washrooms or moving around unnecessarily during the flight.
Cleaning

Our aircraft

In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken additional precautionary measures to expand and increase the frequency of our aircraft sanitization.
In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken additional precautionary measures to expand and increase the frequency of our aircraft sanitization.
These new products are used on tray tables as well as general seating areas to ensure all guest contact surfaces are thoroughly disinfected.
The Clorox and Sanicide products are used to accomplish the cleaning of our galleys, lavatories, tray tables, seat armrests and headrests, seat belt buckles, the PSU panel, overhead bin door latches and lavatory door handles.
In the air, our aircraft are equipped with state-of-the-art HEPA filters, which are similar to those used in hospitals.
These filters achieve a viral and bacterial removal efficiency of greater than 99.99 percent. These aircraft also introduce fresh air into the cabin every two to three minutes.
All Swoop aircraft (Boeing 737 NG) are equipped with an industry-leading air circulation system.
Arrivals

Deplaning

Please be patient once the plane has landed. Passengers will be asked to disembark one row at a time. Please carefully follow the announcements made by our crews.
New regulations might have been put in place for the baggage claim process in order to reduce physical contact at the arrival airport. Please follow the instructions of the airport authorities.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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