Thomas Cook Airlines

Thomas Cook Airlines rating has been suspended following the closure of operations in September 2019.

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Thomas Cook Airlines

Thomas Cook Airlines Ranking

Long haul

Short haul

Airline Ratings Breakdown

Premium Class

Airport Services - Manchester

Onboard Product

Cabin Staff Service

Economy Class

Airport Services - Manchester

Onboard Product - Long Haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : charges
Complimentary Meals
Complimentary beverages

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Choice of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service - Long Haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short Haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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