Thomas Cook Airlines

Thomas Cook Airlines is Certified with the 3-Star Leisure Airline Rating for the quality of its Onboard product and staff service, and the Thomas Cook Airlines home base Airport service. View the detailed Quality ratings for Thomas Cook Airlines product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Manchester Airport.

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Thomas Cook Airlines
skytrax 3 star leisure airline logo

Certified Airline Ratings

Long haul

Premium Class
Economy Class

Short haul

Economy Class

Full Ratings Breakdown

Premium Class

Airport Services - Manchester

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment : complimentary
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Manchester

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Staff assistance on arrival
Baggage delivery times

Onboard Product - Long Haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : charges
Complimentary Meals
Complimentary beverages

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Choice of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service - Long Haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short Haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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