Turkish Airlines COVID-19 safety policies

Check the protective measures Turkish Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Turkish Airlines during COVID-19 by reading their guidance and policies.

The information is taken from Turkish Airlines website which can be viewed HERE

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Turkish Airlines COVID-19 safety policies

Turkish Airlines COVID-19 policies

View Turkish Airlines COVID-19 policies

At the Airport

Face mask

Wearing a mask at the airport, while boarding and during the flight is mandatory. You can only wear a medical mask. As single-use surgical masks must be changed every four hours, you are advised to bring enough masks for the duration of your travel.
Passengers are required to wear a surgical mask at all stages during the travel process (including on-site ticket purchasing, check-in, boarding, during the flight, while disembarking, at baggage claim, and until departing the terminal). Masks should not be worn by infants (0-2 years of age) due to the risk of suffocation. Children younger than 6 years of age may not wear masks.

Boarding

At applicable airports, passengers’ temperatures are measured prior to boarding the plane. Passengers with temperatures that exceed 38° are not permitted to board.
Boarding standards have been redefined. Passenger boarding will take place in groups, according to seat row starting from the back of the cabin, to maintain physical distance. At Istanbul Airport, boarding pass scanner devices are available, so that passengers can scan their own boarding passes.
Aircraft boarding is conducted via passenger boarding bridges whenever possible. Social distancing rules and procedures are in effect for the apron shuttles, which are used in exceptional cases.
Lounges

CIP lounges

The Lounge Domestic and Istanbul Airport, Lounge Miles&Smiles at the International Terminal of the Istanbul Airport and the Lounge Domestic at the Ankara Esenboga Airport have started providing service.
When the other lounges are reopened, passengers will be informed through our communication channels and website.
Onboard the flight

Face mask

Wearing a mask at the airport, while boarding and during the flight is mandatory. You can only wear a medical mask. As single-use surgical masks must be changed every four hours, you are advised to bring enough masks for the duration of your travel.
Passengers are required to wear a surgical mask at all stages during the travel process (including on-site ticket purchasing, check-in, boarding, during the flight, while disembarking, at baggage claim, and until departing the terminal). Masks should not be worn by infants (0-2 years of age) due to the risk of suffocation. Children younger than 6 years of age may not wear masks.

Sanitiser

Hygiene kits are offered to all passengers to support the personal hygiene.
Products in the hygiene set include:
Mask and antiseptic wipes for flights lasting up to 4 hours
Mask, antiseptic wipes, and disinfectant products are included on long-haul flights lasting more than 4 hours.

Meals & beverages

Water is served on domestic and international flights up to 2 hours. On flights over 2 hours, water is served in a catering box/package.
To minimize contact between cabin crew and meals, and to offer a healthier journey, a cold catering service is currently in effect.
Among the highest contact points during the flight is the catering service, when passengers are asked for their food and beverage preferences. In this process, to minimize contact between cabin crew and passengers during the catering service, a single-pack beverage service with simplified options is currently in effect.
In accordance with the recommendation of the Ministry of Health Science Board, passengers sitting in the same row should not remove their masks simultaneously. Therefore, we kindly request our passengers not to eat and drink at the same time with the passengers in the same row.
Food and beverages are served in personalized packages to passengers, with minimum contact by cabin crew.
All the materials used for catering are single-use and distributed by catering box or package.
Hot drinks, such as tea and coffee, are not offered at this time.
Alcohol is not served in Economy Class at this time.
We offer a cold catering box to Business Class passengers on transoceanic flights during the pandemic.
Baby food is available on our flights.

Service changes

Cabin crews are provided with masks, gloves, and personal protective equipment according to flight status for use in flights. Cabin crews change their surgical masks every four hours.
There are hygiene specialists in our aircraft. The hygiene specialist cabin crews are responsible for the implementation of all hygiene and social distance measures inside the cabin and for the delivery of hygiene and health products to the passengers.
The pillow service is currently suspended for health reasons. Blankets are available on flights of more than 4 hours.
Products that are available for multiple use, including newspapers and magazines, have been temporarily removed to prevent them being contaminated by an infected person. The online Press Reader newspaper application is available.
All lavatories have special hand sanitizers.
On long-haul flights lasting more than 8 hours, slippers will continue to be available in Business class.
A specially designed travel kit is offered to Business Class passengers on flights over 8 hours.

Inflight entertainment

The in-flight entertainment system will be available for both domestic and international flights.
The screens and remotes are sanitized with special disinfectants and color-coded microfiber cloths.
Disposable headphones are available on all international flights for Business Class and Economy Class passengers. A Denon headphone is offered to Business Class passengers on flights over 8 hours.
Cleaning

Our aircraft

After each flight, all contact points in our aircraft including tray tables, armrests, belts, screens, controllers, overhead bins, air vents, reading lamps, side panels, windows, lavatories, partitions, magazine racks, decorative panels and cabinets are thoroughly disinfected by special teams. Our aircraft are disinfected once again by a two-stage special disinfection procedure upon their arrival at our hub, and made ready for their next flight.
In the narrow body aircraft, one cabin crew works as a hygiene specialist. In the wide body aircraft, two cabin crew work as hygiene specialists. The hygiene specialist cabin crews are responsible for the implementation of all hygiene and social distance measures inside the cabin. During the flight, the toilets are disinfected by hygiene specialists every hour or after the use of five passengers and routine cleaning checks are carried out every 30 minutes.
During the flight, the air inside the cabin is constantly cleaned with hospital-grade High Efficiency Particulate Air Filter (HEPA) systems. With this filtering system, the air in the cabin is renewed every three minutes with hospital-standard HEPA filter systems. This applies to all our aircraft. HEPA filters (High Efficiency Particulate Air Filter) are a filtering system that can remove 99.97% of airborne particles (up to 0.3 microns) from the air. The systems in our aircraft transfer the fresh air from the cabin ceiling to the cabin, pull it from the bottom section, and send it to the HEPA filters and outside. Thus, the air inside the cabin does not circulate horizontally between the seats.
Arrivals

Deplaning

Disembarking is conducted 10 rows at a time, following announcements by the cabin crew. There is a two-minute waiting period between disembarking passenger groups.

Arrival guidance

At Istanbul Airport, distance markers have been placed on floors around the baggage claim conveyer belts to reduce physical contact.
The X-ray devices and baskets are disinfected regularly by IGA. However, there is no application at this time during the baggage delivery.
Quarantine measures and travel restrictions are determined by the official authorities of each country and are updated frequently. We recommend that you visit the IATA Travel Centre for the most up-to-date information.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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