United Airlines COVID-19 safety policies

Check the protective measures United Airlines have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with United Airlines during COVID-19 by reading their guidance and policies.

The information is taken from United Airlines website which can be viewed HERE

» COVID-19 Airline Safety Ratings

» A-Z Index of Airline COVID-19 policies

United Airlines COVID-19 safety policies

United Airlines COVID-19 policies

View United Airlines COVID-19 policies

At the Airport

Face mask

Requiring all customers and employees to wear a face covering in the airport and providing disposable face coverings for customers who need them

Customer guidance

Implemented temperature checks for employees and flight attendants working at hub and line stations
Installed sneeze guards at check-in and gate podiums
Promoting social distancing with floor decals to help customers stand 6 feet apart
Providing hand sanitizer stations
Requiring all customers and employees to wear a face covering in the airport and providing disposable face coverings for customers who need them

Check-in

Rolled out a touchless check-in process at select airports for customers with bags
Download the United app to take advantage of touchless support throughout your journey.

Boarding

Disinfecting high-touch areas such as charging stations, counters and seats
Allowing customers to self-scan boarding passes
Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
Lounges

United Club

Bringing health and safety to the forefront of the United Club experience by promoting social distancing, enhancing our cleaning procedures and more
Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in select airports and United Club℠ locations
Onboard the flight

Face mask

Requiring all customers and employees to wear a face covering on board

Sanitiser

Providing individual hand sanitizer wipes for customers

Service items

Providing onboard items like pillows and blankets upon request
Cleaning

Our aircraft

Disinfecting high-touch areas, like tray tables and armrests, before boarding
Ensuring aircraft cleaning standards meet or exceed CDC guidelines
Using electrostatic spraying to disinfect most aircraft before departure
Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters during the entire flight to circulate air and remove 99.97% of airborne particles
Using Ultraviolet C (UVC) lighting wands to disinfect sensitive components like switches and touchscreen displays in our pilot flight decks
Rolling out antimicrobial technology on all of our aircraft to add an additional layer of disinfectant on board
Arrivals

Customer guidance

Delivering bags from the airport to the customer’s destination with Bags VIP
Encouraging customers to track their bags on the United app
Included airport maps in the United app to make connections easier

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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