Virgin Atlantic COVID-19 safety policies

Check the protective measures Virgin Atlantic have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Virgin Atlantic during COVID-19 by reading their guidance and policies.

The information is taken from Virgin Atlantic website which can be viewed HERE

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Virgin Atlantic COVID-19 safety policies

Virgin Atlantic COVID-19 policies

View Virgin Atlantic COVID-19 policies

At the Airport


Safe distancing will also be adhered to wherever possible, particularly at check-in and boarding and where not possible, masks will be required.

Hand baggage

All passengers flying in our Economy (Light, Classic & Delight) or Premium cabins can take one piece of hand baggage per person weighing up to 10kg (or 22lb).
All Upper Class passengers can take up to two pieces of hand baggage per person, weighing up to 12kg (26lb) for one bag, or up to 16kg (35lb) combined weight. So for example, you could take a 12kg bag and another little bag of 4kg.


If you’re traveling to one of our destinations that requires evidence of a negative Covid-19 test before you board, you will most likely require a 'PCR Antigen' test.


No information provided
Onboard the flight

Health pack

We will provide a personal Health Pack for the wellbeing and comfort of all our customers, which will contain medical grade face masks as a requirement to be worn onboard, surface wipes and hand gel.

Meals & beverages

We will be offering a simplified hot food service in Economy and Premium Economy enclosed from preparation in a Covid-safe, monitored environment directly to our customers’ seats.
Upper Class customers will receive a choice of hot meals, desserts, including cheese & biscuits, which will be delivered to their seat on a tray.
We will also be serving a temporary limited alcohol offering in all cabins.

Face mask

We’re following the latest government, World Health Organisation, and industry regulatory guidance by requiring masks to be worn at all times onboard, as are many of our airport partners. If you do not meet the exemption criteria, and opt not to wear a face mask or face covering, you will not be permitted to board the plane.
The following customers are exempt from wearing face masks or face coverings:
Children under 11 years of age
If you cannot put on, wear, or remove a face covering without severe distress, or due to any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010)
If you are travelling with, or providing assistance to, another person who relies on lip reading to communicate
If you remove the face covering to avoid harm or injury, or the risk of harm or injury, to yourself or others
To eat or drink where it is reasonably necessary to do so, or removing your face covering to take medication

Our aircraft

Our planes are cleaned after each and every flight using a high-grade registered disinfecting product that has been tested to be effective against viruses.
For all flights, cleaning teams are required to complete a rigorous checklist for cabin cleanliness including disinfecting cabin surfaces and customer contact areas such as seats, seatback pockets, door handles, tray tables, inflight entertainment screens and floors.
All common area surfaces in galleys and lavatories are also disinfected using the same high-grade disinfectant.
When our Cabin Crew boards an aircraft they follow a series of procedures, including a visual check of the cabin, toilets and galleys to ensure a clean cabin environment.
Air recirculation systems on all our Airbus and Boeing aircraft have HEPA (High Efficiency Particulate Air) Filters which remove dust, allergens, bacteria, viruses and other irritating particles from the air passengers and crew breathe in pressurized cabins and cockpits. All the air in the cabin is completely changed every 3 minutes on average. The HEPA filters are very effective at removing viruses (testing shows a virus removal efficiency of 99.999%).
In addition to all of this, all our catering and cabin products undergo sanitation and disinfectant procedures after every flight, including all linen, tableware, dishes, cutlery, glassware, child bassinets and headphones.
On all aircraft our Cabin Crew are provided with pre-packaged cleaning supplies to maintain our required standards during the flight. These kits include gloves, disinfectant and cleaning wipes.


No information provided


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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